ACSELERATOR QUICKSET® SEL-5030 SOFTWARE

FREQUENTLY ASKED QUESTIONS

ACSELERATOR QUICKSET

SEL-5030 SOFTWARE

acSELErator QuickSet

SEL-5030 Software is an easy-to-use yet powerful tool with

template design capabilities for easy, consistent settings and applications to help

you get the most out of your SEL device. This document provides common solutions

to frequently asked questions about this product. If you have a question that is not

addressed in this document or the provided solution does not work for you, please

contact your local application engineer for more specific assistance.

When I Install One Device Driver in SEL Compass

, More Items

Are Installed Than I Selected..................................................2

I Cannot Communicate With My SEL Devices in QuickSet When

Using a USB Serial Adapter. ..................................................2

When I Select Updates for Only a Few Drivers in SEL Compass,

All Presently Installed QuickSet-Related Packages Are Also

Downloaded and Installed. ...................................................3

How Do I Download QuickSet for Installation on a Computer

Without Internet Access?.....................................................3

Can I Still Send Settings to an SEL Device in QuickSet Even

When Errors Are Being Reported in the Settings? ...............................3

How Do I Save Settings for a Device When I Do Not Have the

Associated Driver Installed in QuickSet? .......................................3

Why Do Some Device Driver Settings Editors Display in an

Easy-to-View GUI Window While Others Display in a Microsoft

Excel

-Type Grid Editor? .....................................................4

How Do I Back Up My Device Manager Database and All Associated Settings? .......4

How Can I Import All of My SEL-5010 Relay Assistant Software

Settings and Connections Into QuickSet? .......................................5

Is QuickSet Free to Use? I See a Section for Licensing. ...........................5

What Are the Default Passwords for the Device Manager Login?...................5

Why Am I Receiving a Message When Starting Device Manager

That States It Could Not Connect to the acSELerator Database Service? ............6

What Devices Does QuickSet Support? .........................................6

Where Is the QuickSet Address Book, and Can I Copy Addresses

to Another Computer to Allow Access to Saved Connections? .....................6

How Do I Transfer Saved HMI Configurations So That Other

Users See the Same HMI Schemes?............................................7

How Can I Receive Notifications of New QuickSet Versions? .......................7

WHEN I INSTALL ONE DEVICE DRIVER IN SEL COMPASS

, MORE ITEMS ARE

INSTALLED THAN I SELECTED.

Some device drivers require other plugins in order to use all the driver features. For

instance, installation of the SEL-787 driver will also cause the download and installation

of the Commissioning Assistant Software.

I CANNOT COMMUNICATE WITH MY SEL DEVICES IN QUICKSET WHEN USING

A USB SERIAL ADAPTER.

A USB serial adapter is a common component of just about every new computer setup.

These adapters are used to interface a personal computer (PC) with everything from

QuickSet, HyperTerminal

, NMEA 0183 adapters and multiplexers, AIS receivers and

transponders, and many other types of electronics. Most USB global positioning system

(GPS) receivers, for example, each have an embedded USB serial adapter.

Several companies make the integrated circuits (“chips”) that form the core of a USB

serial adapter. Each company provides special software, called a driver, that allows the

Microsoft

Windows

operating system to detect and operate the USB serial adapter.

If the appropriate driver has not been installed correctly in Windows, the USB serial

adapter will not function or will not appear in QuickSet.

Driver software needs direct access to the hardware it controls (in this case, the USB

serial adapter), so the operating system gives it special privileges. Unfortunately, these

privileges make it possible for a driver to shut down the operating system when the

driver misbehaves. Normal desktop applications do not have the same privileges, so an

application crash does not affect the operating system and other running applications.

When a driver crashes, one of four things will usually happen:

1. Intermittent communications errors occur during a read or send.

2. The computer reboots unexpectedly.

3. The computer completely locks up.

4. A blue screen (also called the “blue screen of death,” or BSOD) displays with a lot

of technical-looking words and numbers.

If you experience communications errors, sudden reboots, complete lockups, or blue

screen errors, a device driver could be responsible. Unfortunately, it is not always

easy to determine which driver is at fault because every hardware component in your

computer, including the display adapter, hard drives, keyboard, and mouse, uses a

driver. Sometimes, following a reboot after a driver crash, Windows will offer to send

a report about the crash to Microsoft. On rare occasions, you will receive a response

indicating which driver caused problems.If you seem to only experience these prob-

lems when running QuickSet, a USB serial adapter driver is the mostly likely cause.

Your first step in trying to solve driver problems should be to check the website of the

manufacturer whose device driver is causing the problem. Most manufacturers have

support areas on their websites where you can download the latest drivers. If you

need help determining which driver you need or with installing the driver, please

contact the manufacturer of the device. SEL cannot offer support for devices from

another manufacturer. The SEL-C662 USB-to-Serial Port Cable works more reliably

with our products.

WHEN I SELECT UPDATES FOR ONLY A FEW DRIVERS IN SEL COMPASS,

ALL PRESENTLY INSTALLED QUICKSET-RELATED PACKAGES ARE ALSO

DOWNLOADED AND INSTALLED.

Some updates require that all QuickSet files be a specific version. For presently installed

drivers to work, they must be at a specific version that is compatible with the main

shell of QuickSet. Each driver must be updated, or the driver will not open or function

correctly because of specific changes to the main shell of QuickSet.

HOW DO I DOWNLOAD QUICKSET FOR INSTALLATION ON A COMPUTER

WITHOUT INTERNET ACCESS?

We have an offline installation file available for download at www.selinc.com/SEL-5030.

You can use a computer with Internet access to download this file from the SEL website

and copy the file to a removable thumb drive or CD. You can then take the removable

media, copy the file onto the PC without Internet access, and run the file from there.

CAN I STILL SEND SETTINGS TO AN SEL DEVICE IN QUICKSET EVEN WHEN

ERRORS ARE BEING REPORTED IN THE SETTINGS?

Yes. You can still send settings to an SEL device even when the Settings Editor shows

that errors exist. Prior to sending settings with known errors, QuickSet displays a

prompt asking whether you want to send these settings (see Figure 1).

If you select Yes and the values are valid for the SEL device, QuickSet accepts the

settings. If the values are invalid, QuickSet might display an error message from the

SEL device during the send process.

If you select No, QuickSet returns you to the Settings Editor, where you can adjust the

settings changes to make them valid.

HOW DO I SAVE SETTINGS FOR A DEVICE WHEN I DO NOT HAVE THE

ASSOCIATED DRIVER INSTALLED IN QUICKSET?

QuickSet has two ways of handling this kind of situation. One way is to use a universal

driver, while the other is to give users an option to save the settings into the database

and then open these files when the driver is installed.

The universal driver opens in a grid format, where you can save, modify, and send

settings to a device. No error checking or graphical logic editor options are available

for the universal driver, but users can still manage their settings. To use the universal

driver option, the SEL device will have to be using File Transfer Protocol (FTP), Telnet, or

Y-Modem. SEL devices that use ASCII transfer will be unable to use the universal driver.

To save settings during a read, choose Load Settings Without a Driver when QuickSet

prompts that there is no driver installed. When you choose this option, QuickSet displays

the settings in a grid editor. This editor has no error-checking features but allows you to

make changes to the settings and save the settings to open later.

If you read settings for a driver that QuickSet supports but you do not presently have the

driver installed, you can always install the driver after the settings are read from the

device. After the driver is installed, it will then open the settings in the correct QuickSet

Settings Editor.

Figure 1: Select Yes at the settings error prompt to

accept the settings.

WHY DO SOME DEVICE DRIVER SETTINGS EDITORS DISPLAY IN AN

EASY-TO-VIEW GUI WINDOW WHILE OTHERS DISPLAY IN A MICROSOFT

EXCEL

-TYPE GRID EDITOR?

QuickSet uses two types of Settings Editors: one that we call a smart form editor

(or GUI) and another that opens in a grid-type editor much like what you would see with

an Excel spreadsheet. You can make changes, save, open, read, and even send settings

using either editor. The main difference is that smart form editors provide error-

checking functionality along with other features, such as the graphical logic editor,

while grid-type editors are just a means of storage for the settings.

HOW DO I BACK UP MY DEVICE MANAGER DATABASE AND ALL ASSOCIATED

SETTINGS?

QuickSet uses two types of databases to manage settings and connections. The most

commonly used database file is the relay database (RDB) file, which is standard on all

QuickSet installations. After locating this file, it can be copied into a folder for storage

and backup. By default, the RDB file is stored in the C:\Users\Username\AppData\

Roaming\SEL\AcSELerator\QuickSet folder and named Relay.rdb.

QuickSet uses the second database, a PostgreSQL database, for all Device Manager-

related settings and connections. Device Manager uses this database to store all of the

information it needs to display the connection settings. You can choose to back up the

Device Manager database because it is not stored in one file, as is the RDB file type.

This option only backs up information stored in the Device Manager and does not back

up any RDBs and settings stored outside of the Device Manager.

To back up the Device Manager database, navigate to File > Database Manager >

AcSELerator Database and select the folder where you want to save the database.

After selecting the backup folder, click the Backup Database button (see Figure 2).

If your database exceeds 10 gigabytes, then you will need to manually save the database

folders as described in the FAQ on the acSELErator TEam

SEL-5045 Software webpage,

located at www.selinc.com/SEL-5045. This FAQ document also includes instructions

on restoring the database folders.

Figure 2: Back up the Device Manager database.

HOW CAN I IMPORT ALL OF MY SEL-5010 RELAY ASSISTANT SOFTWARE

SETTINGS AND CONNECTIONS INTO QUICKSET?

Use the SEL.DataImporter tool to migrate your SEL-5010 connections and associated

settings into QuickSet Device Manager connections. To import SEL-5010 connections

and settings, you must first ensure that your SEL-5010 database is updated to version

4.3.3 or newer.

The SEL.DataImporter tool can be found at C:\Program Files (x86)\SEL\AcSELerator\

QuickSet\bin\Plugins, as shown in Figure 3.

You can find more information on how to use the SEL.DataImporter tool under Section 9

of the acSEL Erator QuickSet Instruction Manual, which you can download at

www.selinc.com/SEL-5030 under the Product Literature tab.

IS QUICKSET FREE TO USE? I SEE A SECTION FOR LICENSING.

There are two versions of QuickSet: the base QuickSet program and another version

(available with a license) that includes the Design Templates feature of QuickSet. For

a chart describing features and outlining the differences between the two versions,

visit www.selinc.com/SEL-5030. The free version of QuickSet includes everything

necessary to manage your relays and associated settings. The Design Template feature

provides the ability to develop Settings Editors for certain applications, allowing you

to hide settings from end users and to determine the settings that can be changed in

the editors.

For more information about QuickSet Design Templates, refer to Section 6 of the

acSELErator QuickSet Instruction Manual, which can be downloaded from

www.selinc.com/SEL-5030 under the Product Literature tab.

WHAT ARE THE DEFAULT PASSWORDS FOR THE DEVICE MANAGER LOGIN?

When you start the Device Manager, you will see a prompt for a user name and pass-

word to access the database. By default, User Name is admin and Password is blank,

as shown in Figure 4.

Figure 3: Locate the SEL.DataImporter tool.

Figure 4: Enter admin for the User Name, and leave

Password blank.

WHY AM I RECEIVING A MESSAGE WHEN STARTING DEVICE MANAGER

THAT STATES IT COULD NOT CONNECT TO THE ACSELERATOR DATABASE

SERVICE?

acSELErator Database, a service installed with the Device Manager, will sometimes not

start because of an IT department policy preventing automatic start of the service or

because of errors in the Device Manager PostgresSQL database. If you right-click on

the acSELErator Database service and select Start and the service still does not start,

then the service was set during installation to start manually instead of automatically.

Work with your IT department to set this to automatically start. If the acSELEr ator

Database service still does not start, there may be errors in the PostgresSQL database.

To determine if the acSELErator Database service is running, navigate to Control

Panel > Administrative Tools > Services to open the Windows services display.

acSELErator is usually one of the top services listed in the Services window. The

acSELErator Database service should display a status of Started.

WHAT DEVICES DOES QUICKSET SUPPORT?

From the SEL website at www.selinc.com/SEL-5030, you should see a list of supported

devices that will open either grid or smart form editors in QuickSet.

WHERE IS THE QUICKSET ADDRESS BOOK, AND CAN I COPY ADDRESSES TO

ANOTHER COMPUTER TO ALLOW ACCESS TO SAVED CONNECTIONS?

If you use the address book from the Communications Parameters window, QuickSet

creates a text file that stores this information. You can then copy this text file onto

another computer without having to recreate the network entries.

The Addressbook.txt file is located in C:\Users\Username\AppData\Roaming\SEL\

AcSELerator\QuickSet. To move the address book to another computer, you must

copy the Addressbook.txt file into the same location on the other computer. If you do

not have an AddressBook.txt file in this location, there are probably no saved network

configurations for your QuickSet program. The text file is not created until the first

saved connection.

HOW DO I TRANSFER SAVED HMI CONFIGURATIONS SO THAT OTHER USERS

SEE THE SAME HMI SCHEMES?

The HMI Configurations settings are stored in a Microsoft Access

database (MDB) file

called HMIUserConfigurations.mdb at C:\Users\USERNAME\AppData\Roaming\SEL\

AcSELerator\QuickSet, as shown in Figure 5.

To share the HMI configurations of your QuickSet program, you will need to copy this

database file into the same location on other PCs after you have made all necessary

changes to the configurations. Keep in mind that copying this file to another PC will

erase all other user configurations on that PC. We suggest that you back up the other

HMIUserConfigurations.mdb files so that you can restore these configurations, if

necessary.

HOW CAN I RECEIVE NOTIFICATIONS OF NEW QUICKSET VERSIONS?

SEL Compass has an option for notifying users of new versions for presently installed

packages, including downloaded documents and installed SEL programs. To turn on

this feature, open SEL Compass and navigate to Tools > Options. In the SEL Compass

Options window, there is an Update Frequency section, as shown in Figure 6.

SEL Compass does not automatically install updates. However, if you have selected

Enable Update Notifications and designated a timeframe when you want SEL Compass

to look for new updates, the program will inform you of updates for documents and

installed SEL software.

Figure 5: Locate the HMIUserConfigurations.mdb file.

Figure 6: Select Enable Update Notifications, and choose a

timeframe to be notified of updates.