MetroPlan
&
Mountain Line
2022
Coordinated Public Transit -
Human Services
Transportation Plan
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page i
MetroPlan
&
Mountain Line
Coordinated Public Transit -
Human Services
Transportation Plan
Adopted by the MetroPlan Executive Board on March 2, 2022
Prepared by
Flagstaff Metropolitan Planning Organization
Doing business as MetroPlan
6 E. Aspen Avenue, Suite 200
Flagstaff, Arizona 86001
928 699 3053
https://www.metroplanflg.org/
Adopted by the NAIPTA Board of Directors April 20, 2022
Prepared by
Northern Arizona Intergovernmental Public Transportation Authority
3773 N. Kaspar Dr.
Flagstaff, Arizona 86004
928 679 8959
ehollander@naipta.az.gov
www.mountainline.az.gov
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page ii
Table of Contents
Introduction ..................................................................................................................... 1
Purpose .................................................................................................................................. 1
Benefits of coordination .......................................................................................................... 2
Local roles and responsibilities ................................................................................................ 2
Planning Process .............................................................................................................. 4
Coordination Plan preparation, review and adoption .............................................................. 4
Related plans .......................................................................................................................... 4
Regional Context .............................................................................................................. 5
The FMPO region .................................................................................................................... 5
Demographics ......................................................................................................................... 7
Origins and destinations ........................................................................................................ 11
Transportation Inventory ............................................................................................... 13
Existing transportation services and resources in the Flagstaff region ................................... 13
Existing coordination ............................................................................................................. 27
Transportation Gaps, Goals, and Strategies ..................................................................... 28
Strategies to enhance mobility .............................................................................................. 28
Types of transit service.......................................................................................................... 28
Levels of escorted transportation service .............................................................................. 29
Human services transportation level of service ..................................................................... 30
Transportation Gaps ............................................................................................................. 30
Information Gaps .................................................................................................................. 31
Temporal Gaps ...................................................................................................................... 32
Spatial Gaps .......................................................................................................................... 33
Infrastructure Gaps ............................................................................................................... 35
Human Capital Gaps .............................................................................................................. 37
Project Prioritization Process .......................................................................................... 40
FMPO Regional Priorities ....................................................................................................... 41
Project Prioritization Process................................................................................................. 40
Project Specific Criteria ......................................................................................................... 40
Appendices .................................................................................................................... 43
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page iii
Appendix 1 | Vehicle inventory ............................................................................................. 44
Appendix 2 | Summary of Section 5310 grants pre-applications for 2021 and 2022 ............... 47
Appendix 3 | Summary of Section 5310 Mobility Management grants pre-applications for
2022 and 2023 ...................................................................................................................... 49
Appendix 4 | Section 5310 grant pre-applications for FY21 & FY22, Mobility Management
FY22 & FY23 .......................................................................................................................... 50
Appendix 5 | Coordinated Mobility Council meeting agendas from 2021 .............................. 66
Appendix 6 | Coordinated Mobility Council meeting minutes from 2021 ............................... 78
Appendix 7 | Community partners and stakeholders ............................................................. 94
Appendix 8 | Federal initiatives and legislation ..................................................................... 99
Appendix 9 | Framework of Coordinated Mobility ............................................................... 102
List of Maps
Map 1: FMPO Region ................................................................................................................. 6
Map 2: Origins and destinations ............................................................................................. 12
Map 3: Areas in Flagstaff underserved by transit ................................................................... 34
List of Tables
Table 1: Population, land use, density ...................................................................................... 7
Table 2: Occupied housing units with no vehicles available; travel time to work .................... 8
Table 3: Poverty status in the past 12 months .......................................................................... 8
Table 4: Income and unemployment ........................................................................................ 8
Table 5: Population by age group – percent ............................................................................. 9
Table 6: Disability status .......................................................................................................... 10
Table 7: Percentage of the civ non-inst population with a disability status by type .............. 10
Table 8: Percentage of the civ non-inst population with a disability status by age group ..... 10
Table 9: Dynamic strategies .................................................................................................... 31
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 1
Introduction
Transportation is a vital part of our lives that keeps us connected to our neighborhoods,
employment, shopping, education, health care, recreation, community services, family,
friends, and many other services and activities outside of our homes.
For a segment of the population, particularly individuals with disabilities, older adults, and
people with low incomes, maintaining a basic level of mobility can be a challenge.
Considerable resources are committed to our transportation infrastructure and systems;
however, transportation services for disadvantaged populations are often fragmented,
underused, duplicative, costly, and difficult to navigate. In many cases there are service gaps
and transportation services are simply not available to meet existing needs.
When transportation services are coordinated, providers can be more efficient, services are
improved, and mobility for all residents is enhanced.
Purpose
Coordination is the efficient and effective use of transportation resources for getting people
to important destinations, such as jobs and medical appointments. Coordination means
working with transit providers, human service agencies, private institutions, businesses,
volunteers and political leaders to broaden transportation options for all users, particularly
those in vulnerable populations who require an ADA (Americans with Disabilities Act) vehicle.
Beginning in 2007, all Metropolitan Planning Organizations (MPOs) and Councils of
Governments (COG’s) in Arizona were required to adopt and annually update a Coordination
Plan that inventories existing transportation services for elderly individuals, individuals with
disabilities, and low-income individuals, identifies unmet transportation needs, and provides
strategies for improving coordination to meet those needs.
The plan must be developed and approved through a process that includes seniors, people
with disabilities, and transportation providers, among others. The plan must also be
coordinated, to the maximum extent possible, with the transportation programs of other
federal departments and agencies.
This document serves two purposes:
First, it serves as a framework to improve coordination among transportation service
providers and human service agencies to enhance transportation services for disadvantaged
populations.
Second, this document meets federal requirements for a “locally developed, coordinated
human services transportation plan” –that includes the following elements:
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 2
▪ An inventory of available services and resources including transportation providers and
their services, fleet inventories and availability, and key human service programs and how
transportation is provided to those human service clients;
▪ An assessment of transportation needs for targeted groups of people, including
supporting demographic and employment data;
▪ An evaluation of areas of redundant transportation service and gaps in service;
▪ Identification of coordination actions and strategies to eliminate or reduce duplication in
services, to improve customer access to services and to improve utilization of resources;
▪ Priorities for projects, strategies and actions (including vehicle replacement plans); and,
▪ An annual listing of projects eligible for funding in the region
Benefits of coordination
▪ Improves mobility for everyone
▪ Makes public transportation more efficient
▪ Closes gaps in service
▪ Eliminates duplication of efforts and service
▪ Allows human service agencies to focus efforts and resources on their core mission
▪ Provides better service with the same or less resources
Local roles and responsibilities
Coordinated Mobility Council
The Mountain Line/MetroPlan Coordinated Mobility Council (CMC) serves as the regional
Coordinating Council and provides direction to the FMPO Executive Board and Technical
Advisory Committee and the NAIPTA Board and Transit Advisory Committee on mobility
management and coordination. The CMC is responsible for updating and maintaining the
Coordinated Plan, setting regional priorities for mobility management, and determining
which projects are funded through the Section 5310 grant program. Participants include
representatives from City of Flagstaff, Coconino County, Flagstaff Unified School District,
NAU, 5310 recipients, human service agencies, paratransit riders, and general public.
MetroPlan
The Flagstaff Metropolitan Planning Organization (FMPO) was formed in 1996. The FMPO is
doing business as MetroPlan. Throughout this document, MetroPlan and FMPO will be used.
MetroPlan is the transportation policymaking and planning organization for the Flagstaff
region, in response to a federal requirement for urbanized areas with a population greater
than 50,000. MetroPlan receives funding from federal, state and local sources, and oversees
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 3
the expenditure of federal transportation funds in conjunction with the agencies that
comprise MetroPlan: The City of Flagstaff, Coconino County, Mountain Line, Northern Arizona
University, and the Arizona Department of Transportation.
ADOT requires MPOs to prepare and adopt the Coordination Plan. MetroPlan and Mountain
Line have established a joint partnership in the preparation and implementation of the
Coordinated Plan.
Mountain Line
The Northern Arizona Intergovernmental Public Transportation Authority (NAIPTA) is
transitioning to its public facing name, Mountain Line. However, NAIPTA is still the legal name
and both Mountain Line and NAIPTA will be used throughout this document. NAIPTA was
created in 2006 as a regional transportation authority to coordinate public transportation for
Flagstaff and Northern Arizona University. NAIPTA operates the fixed route bus service on
nine routes, paratransit service, vanpool, and seasonal Mountain Express service to Arizona
Snowbowl.
Mountain Line’s experience and capacity as the region’s transit provider make it well-suited
to lead coordination efforts in the Flagstaff area and guide implementation of this plan.
NACOG
The Northern Arizona Council of Governments (NACOG) is the regional transportation
planning organization that is comprised of municipal, county, and tribal governmental entities
throughout northern Arizona in Coconino, Apache, Navajo, and Yavapai Counties. Within its
region, NACOG has responsibility for preparation and adoption of its own Coordination Plan.
However, because many local human service providers located in Flagstaff serve more of
northern Arizona than just the FMPO region, and because the need for human service
transportation services extends beyond the FMPO region, it is important for the FMPO,
NAIPTA and NACOG to coordinate their planning efforts.
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 4
Planning Process
Coordination Plan preparation, review and adoption
This Plan has been updated as a joint partnership of MetroPlan and Mountain Line. The Plan
was developed in collaboration with Coordinated Mobility Council (CMC). In February 2017,
the CMC worked to identify gaps in transportation services. In May 2018, the CMC
participated in a group brainstorming activity to identify potential strategies to fill the
previously identified gaps. In August 2018, the CMC evaluated the proposed strategies,
discussed roles and responsibilities, and action items for the strategies. In November 2018,
the CMC finalized ranking and prioritization ratings for projects, these items were added to
the Plan’s update.
ADOT requires a major revision of the Plan every four years. In interim years, a brief update
or minor amendment is expected to address the following:
▪ Note any changes to coordination approach, strategies, or priorities
▪ Maintain and update current information on transportation providers in the region
▪ Include an updated list of projects submitted as part of the Section 5310 grant process.
In this way the Plan is the primary working document of the Coordinating Council.
Related plans
▪ Northern Arizona Mobility and Coordination Mountain Mobility Business Plan 2015-
2019
This NAIPTA document provides direction and specific tools to implement the vision of
the Coordination Plan. This plan was adopted in 2013.
▪ Five-Year Transit Plan
NAIPTA’s current Five-Year Transit Plan was completed and adopted in December of 2017
and serves as the guiding document for fixed-route transit, paratransit, and supporting
service planning in the region.
▪ Flagstaff Regional Plan
The Flagstaff Regional Plan is the overarching policy document that guides land use and
transportation decisions for the Flagstaff region. The Plan was adopted by the City and
County, and ratified by the voters, in 2014.
▪ Regional Transportation Plan
The Regional Transportation Plan (RTP), which was adopted in 2017 by the FMPO
Executive Board, identifies and prioritizes future transportation investments in the
Flagstaff region for driving, riding the bus, walking, biking, and moving goods. A federal
and state requirement to receive transportation funding, the RTP evaluates the cost and
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 5
effectiveness of projects for each major travel mode, as well as addressing the
relationships between land use, transportation, the economy, and the environment.
▪ Coconino County Community Health Improvement Plan
The Coconino County Community Health Improvement Plan (CHIP) comprises of goals and
strategies to address health related issues in Coconino County. In 2013, the Community
Health Assessment (CHA) addressed three priorities: access to care, chronic disease, and
injury prevention. The CHIP provides a strategic action plan for the community health
improvement process. The CHIP Update 2016 document describes the public health
system partners who were engaged, the process used, and dynamic action plan created
to implement the CHIP.
Regional Context
The FMPO region
The Flagstaff Metropolitan Planning Organization area covers 525 square miles in northern
Arizona, and lies entirely within the boundary of Coconino County. Flagstaff, with a
population of 75,308 in 2019, is the principal and only incorporated city in the FMPO. The
FMPO area also includes a number of surrounding unincorporated communities, including
Fort Valley, Bellemont, Kachina Village, Mountainaire, Doney Park, Fernwood-Timberline,
Cosnino, and Winona. These unincorporated areas add approximately 22,000 people, to bring
the total population for the FMPO region to about 92,000.
The area is served by several major transportation corridors. Interstate 40 traverses the
region east-west, and Interstate 17 connects south to Phoenix. U.S. Highway 89 extends
north to Page, Lake Powell, and Utah, while U.S. Highway 180 travels north to the Grand
Canyon. State Highway 89A runs south to Sedona through Oak Creek Canyon.
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 6
Map 1: FMPO Region
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
7
Demographics
Census geography
Census information is not available for the precise boundaries of the FMPO. Demographic
information presented here is derived from the Census block groups that comprise the FMPO
region, which includes an area that is somewhat larger than the FMPO. This larger area
includes two communities – Mormon Lake and Munds Park – that are outside of the FMPO
boundary, but otherwise the area outside the FMPO is not heavily populated. In addition,
certain demographic information noted in this plan is only available for the Flagstaff County
Census Division (CCD), which comprises of communities outside of the FMPO region, including
Munds Park, Mormon Lake, Forest Lakes, and the Coconino County portion of Sedona. For
comparative purposes, demographic information for Arizona and the United States are also
included.
Population
Historic population numbers for Flagstaff and the FMPO are listed below in Table 1. Growth
in population for both geographies has been significant in the past 25 years.
Table 1: Population, land use, density
City of
Flagstaff
FMPO
Total population 2019 (Est)
75,308
92,337
Total population 2010
65,870
87,419
Total population 2000
52,894
71,205
Total population 1990
45,837
data not available*
Area (square miles)
64
526
Persons/square mile 2014
1,176
175
Source: 2010, 2000, 1990 Census, 2016 Population Estimates
*FMPO was not formed until 1996 – Flagstaff qualified as an urbanized area in 1995 with a total population of 53,355
which lead to the creation of the FMPO
Vehicle availability and travel time
Nearly six percent of occupied housing units in Flagstaff have no vehicles available, and for
the FMPO, the percentage is just under five percent. Both numbers are lower than the entire
state and the country.
Mean travel time to work in Flagstaff is significantly less than that of Arizona and the United
States.
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
8
Table 2: Occupied housing units with no vehicles available; travel time to work
City of
Flagstaff
FUSD/FMPO
Arizona
United
States
Occupied housing units
23,839
34,088
2,571,268
120,756,048
No vehicles available
1,429
1,6209
159,334
10,571,819
Percent
5.6
4.7
6.0
8.6
Mean travel time to work
15.4
17.8
25.7
26.9
Source: American Community Survey Five-Year Estimate 2015-2019
* Flagstaff Unified School District is larger than the FMPO but smaller than all of Coconino County. Could not receive
FMPO data for this demographic.
Poverty status
Flagstaff’s poverty rate of 17.5 percent and 15.1 percent for the FMPO. Both are higher than
or comparable to the Arizona rate of 15.1 percent and the national rate of 13.4 percent.
Table 3: Poverty status in the past 12 months
City of
Flagstaff
FUSD/FMPO
Arizona
United
States
Population base*
59,522 1231
86,271
6,891,224
316,715,051
Population below poverty level
10,396
13,051
1,043,764
42,510,843
Percent
17.5
15.1
15.1
13.4
*The population base for which poverty status is determined does not include unrelated individuals under 15 years of
age, people living in college dormitories, or individuals living in institutional group quarters
Source: American Community Survey Five-Year Estimate 2015-2019
* Flagstaff Unified School District is larger than the FMPO but smaller than all of Coconino County. Could not receive
FMPO data for this demographic.
Income and unemployment
Median household income for the City of Flagstaff is slightly less than the state of Arizona.
For the region, median household income is higher than the state, and about the same as the
United States.
Unemployment rates for both the City and the region are higher than those of Arizona and
the nation.
Table 4: Income and unemployment
City of
Flagstaff
FUSD/FMPO *
Arizona
United
States
Median household income
58,748
62,947
58,945
62,843
Unemployment rate
7.6
7.2
5.9
5.3
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
9
Source: American Community Survey Five-Year Estimate 2015-2019
* Flagstaff Unified School District is larger than the FMPO but smaller than all of Coconino County. Could not receive
FMPO data for this demographic.
Age
Flagstaff is a youthful community; due in part to the presence of Northern Arizona University.
Flagstaff has a significantly higher percentage of residents in the 18 to 24 age bracket than
Arizona and the entire country (32.6 percent compared to just over 9 percent).
Flagstaff also has a much lower percentage of older residents. The population of Flagstaff in
the 65 and older bracket is significantly less than the percentage for the United States.
However, the Flagstaff CCD has a slightly higher percentage of residents in the 65 and older
age bracket than the city of Flagstaff, indicating that a higher percentage of older residents
are living in rural areas outside of the city of Flagstaff.
Table 5: Population by age group – percent
City of
Flagstaff
FUSD/FMPO*
Arizona
United
States
Under 18 years of age
18.1
16.5
22.5
22.2
Age 18 to 24 years
32.6
26.7
9.5
9.3
Age 25 to 44 years
24.0
24.2
26.0
26.6
Age 45 to 64 years
18.5
20.9
23.9
25.3
Age 65 years and older
8.7
11.9
18.0
16.5
Median age
25.8
29.7
38.3
38.5
Source: American Community Survey Five-Year Estimate 2015-2019
* Flagstaff Unified School District is larger than the FMPO but smaller than all of Coconino County. Could not receive
FMPO data for this demographic.
Disability status
Disability status for the population is summarized in Tables 6 through 8 on the following page.
A total of 8.3 percent of the civilian, non-institutionalized population in Flagstaff has a
disability. This is lower than the percentage for Arizona and the United States. For the FMPO,
the percentage is slightly higher at 9 percent but still less than the state and nation.
About 3,500 residents of the Flagstaff CCD, representing about 4.0 percent of the population,
have ambulatory difficulty.
City and regional percentages for disability status track closely with state and national
percentages.
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
10
Table 6: Disability status
City of
Flagstaff
FUSD/FMPO
Arizona
United
States
Civilian non-inst. population
71,707
98,444
6,941,028
319,706,872
With a disability
7,014
10,318
903,268
40,335,099
Percent
9.8
10.5
13.0
12.6
Source: American Community Survey Five-Year Estimate 2015-2019
* Flagstaff Unified School District is larger than the FMPO but smaller than all of Coconino County. Could not receive
FMPO data for this demographic.
Table 7: Percentage of the civ non-inst population with a disability status by type
City of
Flagstaff
FUSD*
Arizona
United
States
With a disability
9.8
10.5
13.0
12.6
With a hearing difficulty
2.1
2.9
4.1
3.6
With a vision difficulty
1.6
1.7
2.5
2.3
With a cognitive difficulty
4.4
4.3
5.0
5.1
With an ambulatory difficulty
3.6
4.3
7.0
6.9
With a self-care difficulty
1.4
1.6
2.5
2.6
With independent living diff.
3.6
4.0
5.6
5.8
Source: American Community Survey Five-Year Estimate 2015-2019
* Flagstaff Unified School District is larger than the FMPO but smaller than all of Coconino County. Could not receive
FMPO data for this demographic.
Table 8: Percentage of the civ non-inst population with a disability status by age group
City of
Flagstaff
FUSD/FMPO*
Arizona
United
States
Under 5 years of age
0.0
0.8
0.8
0.7
Age 5 to 17 years
5.5
4.8
5.2
5.5
Age 18 to 34 years
7.4
7.4
6.6
6.3
Age 35 to 64 years
10.8
10.6
13.0
12.6
Age 65 to 74 years
22.8
23.0
24.7
24.8
Age 75 years and over
51.0
48.3
46.9
48.4
Total (all ages groups)
9.8
10.5
13.0
12.6
Source: American Community Survey Five-Year Estimate 2015-2019
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
11
* Flagstaff Unified School District is larger than the FMPO but smaller than all of Coconino County. Could not receive
FMPO data for this demographic.
Origins and destinations
This section documents significant origins and destinations in the Flagstaff area for seniors or
people with disabilities.
Origins and Destinations
Locations where travel originates in Flagstaff include low-income rental housing
developments managed by the Flagstaff Housing Authority, assisted living facilities for
seniors, and low-income tax credit apartment projects. In addition, there are four
neighborhoods in Flagstaff where more than 50 percent of the population is low or moderate
income. Travel destinations include large employers, commercial areas, medical facilities and
clinics, and human service agencies. Significant origins and destinations are depicted on Map
2.
Photo of NAIPTA’s Travel Training Program
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 12
Map 2: Origins and destinations
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 13
Transportation Inventory
Existing transportation services and resources in the Flagstaff region
Fixed-route Public Transit
Mountain Line | NAIPTA
Description
Contact
NAIPTA’s Mountain Line provides public transit service on eight fixed routes, throughout the City of
Flagstaff. Most routes operate on 30-minute frequencies during peak hour and on 60-minute
frequencies before and after peak hour. Mountain Line also includes one high-frequency service,
route 10, with 8 – 15 minute headways along a fixed and dedicated route between downtown
Flagstaff, Northern Arizona University campus, and the Woodlands Village neighborhood.
NAIPTA
3773 North Kaspar Drive
Flagstaff, Arizona 86004
Service area
Hours
Eligibility
Fare
Fleet
City of Flagstaff
M-F: 5:45am-10:00pm
Sa-Sun: 7:15am-8:00pm
General public
$1.25 adult
$0.60 sr/disabled/youth
Gillig hybrid-electric buses (28-
passenger)
Campus Shuttle | Northern Arizona University
Description
Contact
Northern Arizona University’s Campus Shuttle Services provides free bus service on three routes on
NAU’s campus with 21 stops. A portion of the route follows the Mountain Line route 10 through
campus and uses the same stops, to allow for direct connectivity between the two systems. Buses
operate on 3 to 5 minute headways during peak hours (7:00 am to 4:30 pm), 15 minute headways
from 4:30 to 9:00 pm, and 30 minute headways from 9:00 to 11:00 pm. Campus Shuttle Services
provided 1.6 million rides during the 2016-2017 academic year.
NAU’s SafeRide provides service between campus and downtown Flagstaff on Thursday, Friday, and
Saturday nights from 9:00 pm to 2:00 am. This service makes stops at four locations on campus,
and one in downtown Flagstaff.
NAU Parking Services
113 West Dupont Avenue
Flagstaff, Arizona 86011
928‐523‐1182 | [email protected]
Service area
Hours
Eligibility
Fare
Fleet
NAU campus
NAU in session: M-Th: 7:00am-11:30pm,
F: 7:00am-5:00pm
NAU not in session: M-F 7:00am-5:00pm,
NAU Safe Ride: 9:00 pm – 2:00am
NAU students, staff, and
faculty with ID
Free
8 coaches and 12 cutaway
vehicles. The cutaway vehicles
include wheelchair lifts.
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 14
Paratransit Service
Mountain Line Paratransit | NAIPTA
Description
Contact
Mountain Lift is NAIPTA’s complementary curb‐to curb paratransit service for persons with
disabilities who are unable to use Mountain Line fixed‐route service. Trips can be made to and from
locations within 3/4 mile of a Mountain Line route.
NAIPTA
3773 North Kaspar Drive
Flagstaff, Arizona 86004
928-779-6624 | rbiles@naipta.az.gov
Service area
Hours
Eligibility
Fare
Fleet
City of Flagstaff
M-F 5:45am-10:00pm
Sa-Sun: 7:15am-8:00pm
Persons with disabilities
General public, when
space is available
$2.25 one way
$5.50 one-way, non-ADA or
outside 3/4 mile
Taxi Programs | NAIPTA
Description
Contact
NAIPTA offers two taxi programs, City and County, in the FMPO boundary for paratransit eligible
clients. Please call for more info.
Service area
Hours
Eligibility
Fare
Fleet
Flagstaff Metropolitan
Planning Organization
Anytime
Mountain Lift Clients
Taxi fares
Local taxi companies
Disability Resources | Northern Arizona University
Description
Contact
NAU’s Disability Resources provides free transportation on campus for students with disabilities.
This service complements fixed route shuttle service on campus.
Service area
Hours
Eligibility
Fare
Fleet
NAU campus
M-F: 7:00am-10:00pm
Students with disabilities
Free
One low-floor cutaway bus with
an accessible ramp
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 15
Regional Transit
Navajo Transit System | Navajo Nation
Description
Contact
Navajo Transit System is operated by the Navajo Nation tribal government on 18 fixed routes
throughout the Navajo Nation, which covers 27,000 square miles in Arizona, New Mexico,
and Utah.
Navajo Transit System
PO Drawer 1330
Window Rock, Arizona 86515
928-729-4002 | lbigwater@navajotransit.com
Service area
Hours
Eligibility
Fare
Fleet
Navajo Nation, plus service to Bluff and
Blanding (Utah), Gallup and Farmington
(New Mexico) and Flagstaff
M-F: 5:00am-7:00pm
General public
$2.00 per day
7 mid-sized buses, and 4 vans. A 30-
passenger, accessible coach is used on
Route 11 to Flagstaff
Hopi Senom Transit System | Hopi Tribe
Description
Contact
Hopi Senom runs 4 deviated fixed routes per day servicing the areas of Keams Canyon,
Flagstaff, Kykotsmovi, and Winslow. Each route runs two trips a day on weekdays, no service
on weekends.
Hopi Senom Transit
PO Box 123
Kykotsmovi, Arizona 86039
928‐734‐3231 | jpolingyumpte[email protected]sn.us
Service area
Hours
Eligibility
Fare
Fleet
Hopi Reservation, Flagstaff, Tuba City
M-F: 6:20am-7:00pm
General public
$2.00 one-way Vets ride
free.
23-passenger Arboc bus, two 15-passenger
El Dorado buses, and a 15-passenger van.
Mountain Line Vanpool | NAIPTA
Description
Contact
NAIPTA has a turnkey contract with Enterprise Rideshare for vanpool services. Vanpool
service can be for any route with an origin or destination in Coconino County. Groups consist
of 5 – 14 people.
NAIPTA
3773 N. Kaspar Dr.
Flagstaff, AZ 86004
928-779-6624
Service area
Hours
Eligibility
Fare
Fleet
Coconino County
Anytime
5+ people commuting
together
Lease price based on
mileage, NAIPTA provides
$400 monthly subsidy.
Enterprise Rideshare provides a variety of 7-
14 passenger vehicles.
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 16
Shuttle Services
Groome Transportation
Description
Contact
Groome Transportation, formally Arizona Shuttle, is a private company that operates
shuttle service to various destinations from Flagstaff, Phoenix, Sedona, and Tucson. The
company’s schedule includes 13 daily trips to Phoenix, with stops at Camp Verde, Phoenix
Denny’s on Bell Road, and Sky Harbor Airport; Daily trips to Sedona; Daily trips to the Grand
Canyon via Williams.
There are three pick-up points in Flagstaff, depending on the route; the Groome Office,
Amtrak/Visitor Center downtown, and NAU north campus.
Some vehicles have a lift and wheelchair tie-downs, and the company can accommodate
travelers with disabilities but asks that reservations be made at least 48 hours in advance.
Arizona Shuttle
1840 West Kaibab Lane
Flagstaff, Arizona 86001
928‐226‐8060 | dvavala@arizonashuttle.com
Service area
Hours
Eligibility
Fare
Fleet
Flagstaff to Phoenix, Camp Verde,
Sedona, Williams, and Grand Canyon
1:50am-11:40pm
(depending on route)
General public
$25 to $45 one way
A variety of vehicles, from vans to buses
with seating for 29 passengers
Coconino-Yavapai Shuttle
Description
Contact
Private company provides van rides between Prescott and Flagstaff, with service to various
communities in between, including Prescott Valley, Chino Valley, Williams, Sedona,
Cottonwood, Oak Creek, Lake Montezuma, Ash Fork, and Chino Valley. Door-to-door
service is available, and all rides are by appointment only.
Coconino-Yavapai Shuttle
11250 East State Route 69
Dewey, Arizona 86327
928‐713-6650
Service area
Hours
Eligibility
Fare
Fleet
Flagstaff to Prescott and various
communities
M-F: 8:00am-4:00pm
General public
$45 one way
$80 round trip
Passenger van
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 17
Shuttle Services (continued)
Inspire Shuttle
Description
Contact
Private company provides van rides between Flagstaff and Phoenix, and Sedona and
Flagstaff. Rides are booked in advance.
Service area
Hours
Eligibility
Fare
Fleet
Flagstaff to Phoenix, Flagstaff to
Sedona
8:00am-3:30pm
General public
$45 to $60 one way
Passenger van
Intercity Bus and Rail
Amtrak
Description
Contact
Amtrak’s Flagstaff station is located in downtown Flagstaff on the south side of Route 66,
between San Francisco and Beaver Streets. The facility is located in the historic train
station, which Amtrak shares with the Flagstaff Visitor Center. Amtrak’s Southwest Chief
passenger service stops in Flagstaff twice daily, with one westbound and one eastbound
train.
Amtrak
1 East Route 66
Flagstaff, Arizona 86001
928-774-8679 | www.amtrak.com
Service area
Hours
Eligibility
Fare
Fleet
Nationwide
Westbound: 8:57pm
Eastbound: 4:41am
General public
Varies
Passenger train
Greyhound
Description
Contact
Greyhound Lines maintains a station on Butler Avenue near the Whole Foods and the
Aspen Place commercial development. Greyhound’s daily schedule from this station
include 5 buses southbound to Phoenix, 3 buses eastbound to Albuquerque, with stops at
Holbrook, Gallup, and Grants, and 2 buses westbound to Las Vegas with stops at Kingman,
Bullhead City, and Henderson. Accessible accommodations are available, including
wheelchair lift-equipped buses, upon 48-hour notification.
Greyhound Lines
880 East Butler Avenue
Flagstaff, Arizona 86001
928-774-4573 | www.greyhound.com
Service area
Hours
Eligibility
Fare
Fleet
Nationwide
10:00am-5:00am
General public
Varies
Passenger coach
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 18
FlixBus
Description
Contact
FlixBus provides affordable bus travel within the US. Routes from Flagstaff travel to
Phoenix and Tucson. There is one trip per day to Phoenix and Tucson. Accessible
accommodations are avaliable upon request.
FlixBus
Flixbus.com
Service area
Hours
Eligibility
Fare
Fleet
Nationwide
Varies
General public
Varies
Passenger coach
Non-emergency Medical Transportation
Guardian Medical Transport
Description
Contact
Guardian is an emergency medical transportation provider (ambulance service), but also
offers door-through-door non-emergency medical transportation in Flagstaff when
medically necessary.
Guardian Medical Transport
1200 North Beaver Street
Flagstaff, Arizona 86001
928-773-2145
Service area
Hours
Eligibility
Fare
Fleet
Northern Arizona
24/7
Non-ambulatory patients who must be
transported by ambulance
Varies
Ambulance
AHCCCS Transportation Services
Description
Contact
Statewide offers door-thru-door service for seniors, people with disabilities, and non-
emergency medical patients in the AHCCCS system throughout most of northern Arizona,
including Flagstaff, Prescott, Cottonwood, Sedona, Show Low, Winslow, Page, Tuba City,
the Navajo Nation and the Hopi Reservation.
Contact number on back of AHCCCS card.
Service area
Hours
Eligibility
Fare
Fleet
Northern Arizona
24/7
Seniors, persons with disabilities, non-
emergency medical patients
Varies
Passenger cars, wheelchair and
stretcher-equipped vans
Medstar Medical Transport
Description
Contact
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 19
Medstar Medical Transport specializes in providing non-emergency long distance trips
throughout the United States. They provide hospice transport, stretcher transport, and
wheelchair transportation to get to medical appointments and other reasons.
480-894-9555 main line
Service area
Hours
Eligibility
Fare
Fleet
All of Arizona
24/7
No eligibility requirements. Focused on
seniors, persons with disabilities, non-
emergency medical patients
Flagstaff to Phoenix $450 round
trip. Local fares available upon
request.
ADA vehicles, stretcher vehicles
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 20
Non-emergency Medical Transportation (continued)
AZ Harmony Med Trans
Description
Contact
AZ Harmony provides a variety of transportation service throughout AZ. They provide non-
emergency medical transportation, transportation service for organizations and medical
facilities, transportation for seniors and those with mobility challenges.
Coconino County Office
251 N. 4
th
Street, Flagstaff, AZ 86004
Service area
Hours
Eligibility
Fare
Fleet
All of AZ, bring their
clients to the nearest
hospital
M – F: 8am – 4pm, dispatch is
open later and on weekends.
Sometimes will pick up on
weekends.
Indian Health AHCCCS and AZ
long term care clients
Billing through AHCCCS
No wheelchair accessible van or
stretcher van.
Human Service Transportation Providers
Civic Service Institute at NAU
Description
Contact
The Civic Service Institute’s Senior Corps Program uses volunteers, aged 55 and over, to
transport home-bound elderly clients for appointments, social and recreational activities,
shopping, and errands. Most of the volunteers in the program use their own vehicles;
some that do not drive use Mountain Line, Mountain Lift or arrange other transportation.
Civic Service Institute at NAU
P.O. Box 5063
Flagstaff, Arizona 86011
928-523-6585 | Erin.Kruse@nau.edu
Service area
Hours
Eligibility
Fare
Fleet
Northern Arizona
By appointment
Seniors, persons with
disabilities
None
Volunteer’s private vehicles
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 21
Human Service Transportation Providers (continued)
Coconino County Community Services – Senior Services
Description
Contact
Coconino County Community Services offers a weekly trip to Flagstaff from the senior
center in Williams for shopping and medical appointments. A once a month senior outing
is also offered. The agency does provide transportation services though mileage
reimbursement to 4 volunteer drivers.
The agency also subsidizes senior trips on Mountain Lift and Mountain Line to and from the
lunch program at the Thorpe Park Senior and Community Center.
Coconino County Community Services
2625 North King Street
Flagstaff, Arizona 86004
928‐679‐7447
Service area
Hours
Eligibility
Fare
Fleet
Flagstaff and Williams
Varies
Seniors
None
Several vans
Flagstaff Shelter Services
Description
Contact
Flagstaff Shelter Services is a non-profit agency that operates an emergency shelter and
day productivity center for homeless individuals in east Flagstaff. A high percentage of
clients are elderly and/or disabled. The Shelter has two vehicles used to transport clients
to overflow shelters.
Flagstaff Shelter Services
PO Box 1808
Flagstaff, Arizona 86002
928-225-2533
Service area
Hours
Eligibility
Fare
Fleet
Flagstaff
Homeless individuals
None
2 cutaways
NAIPTA Discount Day Pass Program
Description
Contact
NIAPTA provides reduced price passes for the Mountain Line Bus System for human service
agencies to purchase for clients. Qualifying agencies are limited to 1500 passes per year.
NAIPTA
3773 North Kaspar Drive
Flagstaff, Arizona 86004
Service area
Hours
Eligibility
Fare
Fleet
City of Flagstaff
M-F: 5:45am-10:00pm
Sa-Sun: 7:15am-8:00pm
General public
$1.25 adult
$0.60 senior/disabled/youth
Gillig hybrid-electric buses
(28-passenger)
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 22
Human Service Transportation Providers (continued)
Hozhoni Foundation
Description
Contact
Hozhoni Foundation provides individualized residential, vocational, and educational
services for people with developmental disabilities. Transportation for clients is provided
to and from their facility as well as trips for Special Olympics, family visits and medical
appointments. Service recipients range from young adults to elderly and from fully
ambulatory persons to wheelchair users.
Hozhoni Foundation
2133 North Walgreen Street
Flagstaff, Arizona 86004
928‐526‐7944
Service area
Hours
Eligibility
Fare
Fleet
Flagstaff area
6:00am-10:00pm
Individuals with
developmental disabilities
None
24 vehicles
Northland Family Help Center
Description
Contact
A shelter for women and children who are escaping relationship violence. Provide bus
passes or taxi voucher if emergency. Youth transport vehicles.
Northland Family Help Center
2532 North Fourth Street #506
Flagstaff, Arizona 86004
928-527-1900 | nfhc@northlandfamily.org
Service area
Hours
Eligibility
Fare
Fleet
Flagstaff
7:00am-10:00pm
Agency clients only
None
Quality Connections
Description
Contact
Quality Connections provides vocational and residential services to individuals with
disabilities. Transportation is provided daily to and from the day program, work activities,
and medical appointments.
Quality Connections
3920 East Huntington Drive
Flagstaff, Arizona 86004
928‐773‐8787 | armando@qualityconnections.org
Service area
Hours
Eligibility
Fare
Fleet
Flagstaff
M-F: 9:00am-5:00pm
Agency clients
None
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 23
Human Service Transportation Providers (continued)
The Guidance Center
Description
Contact
The Guidance Center provides behavioral health services for low income, seriously
mentally ill, chemically dependent, and child/family clients in Flagstaff, Williams, Northern
Arizona, Coconino County, Grand Canyon and the Supai Nation. The Guidance Center
provides transportation services for clientele to make doctor appointments procure
groceries and trips to Phoenix if needed for services. The Guidance Center picks up and
returns clients to their homes whether they need transportation to get to the facility or if
they require disability transportation. Client transportation uses public services, including
taxis and bus lines, as much as possible.
The Guidance Center
2187 North Vickey Street
Flagstaff, Arizona 86004
928‐714‐5308
Service area
Hours
Eligibility
Fare
Fleet
Flagstaff
M-F
Low income, seriously mentally ill,
chemically dependent, and
child/family clients
None
16 vehicles
Coconino County Public Health Services District HIV Prevention
Description
Contact
The Health Services District occasionally will provide riders to medical appointments for
citizens in the HIV Prevention Program.
Coconino County Public Health Services District
2625 North King Street
Flagstaff, Arizona 86004
928-679-7276
928-308-7118
Service area
Hours
Eligibility
Fare
Fleet
Coconino County
M-F
Through HIV case management
None
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 24
Human Service Transportation Providers (continued)
Disabled American Veterans
Description
Contact
In Flagstaff, this program will drive veterans to medical appointments including those in
Prescott and Phoenix. The program is run with volunteers and two donated vans. Mondays,
Wednesday, Fridays vans go to Prescott. Tuesdays, Thursdays, the vans go to Phoenix,
Scottsdale, or Cottonwood.
U.S. Veterans Administration Service
123 North San Francisco Street
Flagstaff, Arizona 86001
928-214-8170
Service area
Hours
Eligibility
Fare
Fleet
Northern Arizona
M-F
United States veteran.
None
No wheelchair capacity
School Transportation
Flagstaff Unified School District (FUSD)
Description
Contact
FUSD provides student transportation services for more than 10,000 students at the
district’s 10 elementary schools, 2 middle schools, and 2 high schools. FUSD operates 93
school buses on more than 200 routes, providing daily rides to 3,700 students.
Transportation services are also provided for a variety of field trips, special events, and
sports events. The district also provides curb-to-curb transportation service for special
needs students. The special needs buses follow regular routes, although the routes are
subject to frequent change due to changes in schedules and needs, and students moving
into and out of the district.
Flagstaff Unified School District
3285 East Sparrow Avenue
Flagstaff, Arizona 86004
928‐527‐6010 | [email protected]
Service area
Hours
Eligibility
Fare
Fleet
Flagstaff area
M-F: 6:15am-4:45pm
Students
None
20 special needs buses
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 25
Senior Living Transportation Service
Brookdale Senior Living
Description
Contact
Brookdale provides transportation service for their residences to doctors’ appointments
and community shopping centers. Monday and Wednesday mornings are for shopping,
afternoon includes a scenic drive. Tuesdays and Thursdays are reserved for doctors’
appointments and emergency appointments.
Brookdale Flagstaff
2100 S. Woodlands Village Blvd.
Flagstaff, Arizona 86001
928‐779-7045
Service area
Hours
Eligibility
Fare
Fleet
Flagstaff area
M-Th: Mornings and afternoons
Brookdale Residents
None
1 van, ADA accessible
The Peaks
Description
Contact
The Peaks provides transportation service for their residences to doctors’ appointments in
the Flagstaff area.
The Peaks
3150 N. Winding Brook Rd
Flagstaff, Arizona 86001
928‐774-7106
Service area
Hours
Eligibility
Fare
Fleet
Flagstaff area
Monday to Friday 7am – 4pm.
The Peaks Residents
None
2 buses, ADA accessible
Haven of Flagstaff
Description
Contact
Haven of Flagstaff, Haven Health provides transportation service for their patents to
doctors’ appointments, including dialysis.
Haven of Flagstaff
800 W. University Ave.
Flagstaff, Arizona 86001
928‐779-6931
Service area
Hours
Eligibility
Fare
Fleet
Flagstaff area, including
Munds Park
Monday – Saturday, sometimes
on Sunday if relatives cannot
bring them (extra cost). 4:30am –
7:30 pm
Haven of Flagstaff patients
Included with stay
3 vans, ADA accessible
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 26
Company
Contact
Fare
Action Cab
928-774-4427
$3.00 pickup + $1.70/mile
Apex Taxi
928-779-0000
Sun Taxi
928-774-7400
Top Hat Taxi
928-719-0909
$2.00 pickup + $2.00/mile, $40 per hour
Uber
Application via smartphone
Available at time of trip request
Lyft
Application via smartphone
Available at time of trip request
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
27
Existing coordination
NAIPTA engages in a variety of coordination activities in the Flagstaff area, including training
opportunities, vehicle maintenance, and performs mobility management responsibilities. These
coordination efforts help fill transportation gaps which are described in more detail in the
Transportation Gaps, Goals, and Strategies section below. Key existing coordination efforts include:
▪ Driver training: NAIPTA provides comprehensive driver training that is available to agencies
receiving 5310 funds. Driver Training for Special Needs vans is provided by NAIPTA to several 5310
agency recipients. NAIPTA shares upcoming P.A.S.S. (Passenger Assistance, Safety, and Sensitivity)
trainings with State-wide Mobility Managers. This helps address the human capital gaps.
▪ Travel training: Travel training is provided to individuals to assist them in using fixed route buses
whenever possible. NAIPTA provides travel training to individuals and groups. NAIPTA also
provides quarterly train the trainer workshops for agency staff to learn about the system and
empower their clients and/or staff to use the fixed-route system. This program helps address both
information and human capital gaps.
▪ Shared maintenance. NAIPTA offers vehicle maintenance services to any local 5310 agency
recipients and others. NAIPTA has the only facility and trained personnel in northern Arizona to
service wheelchair lifts; having this service available locally can save significant time and money,
as the next-nearest facility is located in the Phoenix area.
▪ Taxi program: This program provides Mountain Lift clients with an additional and flexible mode
of transportation. They can use a taxi service instead of the Mountain Lift service, and it is available
at times Mountain Lift does not operate. This program started in February 2007 to supplement
the ADA paratransit services provided through Mountain Lift. This program helps address temporal
and spatial gaps.
▪ Discounted Day Pass Program: Some bus tickets or passes are provided to organizations serving
individuals with disabilities or low incomes who otherwise would not be able to afford the price of
a bus fare.
▪ ecoPass: Mountain Line’s ecoPASS program enables Flagstaff employers and residential
developments to provide all their employees or residents with an annual bus pass at a reduced
rate. In FY2020, four local agencies and businesses purchased the ecoPass for their employees,
and one residential development purchased the ecoPASS for their residents.
▪ Transportation support for local agencies: NAIPTA provides mobility management coordination
together with the MetroPlan. NAIPTA provides grant guidance, grant compliance, and shares
NAIPTA trainings to the Coordinated Mobility Council. This helps address human capital gaps.
There are a variety of existing 5310 recipients in the region which help address transportation gaps
and aid in coordination efforts. A summary of applications submitted for 5310 grant programs in the
FMPO region for 2020 is included in the Appendices.
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
28
Transportation Gaps, Goals, and Strategies
Strategies to enhance mobility
To be most effective, planning to fill transportation gaps must be an integral part of the region’s overall
transportation planning efforts. Transportation planning in the Flagstaff region includes several
strategies to enhance mobility:
▪ Land use. Support compact development patterns, mixed-use neighborhoods, and higher
densities to help reduce reliance on private automobiles and increase walking, bicycling, and
access to transit
▪ Alternate modes. Encourage and promote walking and bicycling as affordable, healthy, and
sustainable transportation modes
▪ Fixed-route public transit. Enhance Mountain Line’s fixed-route transit service
▪ Special needs transportation. Close gaps in service and provide transportation that is convenient
and attractive for all citizens, particularly disadvantaged populations.
The first three strategies are being considered in various on-going planning efforts:
▪ Land use patterns to support mobility are included as part of the process to update the regional
comprehensive plan;
▪ Planning for alternate modes is also underway as part of the Active Transportation Master Plan
process as well as the NAIPTA On-Demand Feasibility Study;
▪ Fixed-route transit planning and supportive services are covered in NAIPTA’s recently adopted
Five-Year Transit Plan.
Types of transit service
This section is intended to illustrate the types and range of public transit services that might be
provided by a transit agency. Special needs transportation service typically uses the last three
categories, demand-responsive or dial-a-ride service, paratransit and escorted transportation. Fixed-
route buses also have wheelchair lifts or ramps which make them accessible transportation as well.
▪ Fixed-route service. A service provided on a repetitive basis along a specific route according to a
pre-arranged, published schedule with vehicles stopping to pick up and deliver passengers to
specific locations. Each trip is run on a fixed route, servicing the same origins and destinations.
▪ Skip-stop service. A public-transportation service pattern in which not all vehicles make every
stop along a designated route. While all vehicles may stop at every major hub station, some
express buses or trains may serve only a few stops. This system attempts to reduce travel time and
crowding at boarding stations.
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
29
▪ Limited-stop service. An express service, usually on a larger bus, that operates on a fixed route
either parallel to an existing fixed route or supplementing several existing routes. Its purpose is to
provide quicker service to destinations with less frequent stops.
▪ Deviated fixed-route service. Service that allows on-request, limited-distance deviation (usually
up to three-quarters of a mile) off a regular bus route for those who experience difficulty getting
to bus stops. Planning for these routes often involves the use of computers and GPS systems to
aid the driver.
▪ Demand-responsive or dial-a-ride service. A non-fixed-route service, using vans or small buses,
with passengers calling the agency in advance (usually 24 hours) to arrange pickup to go to any
location within a transit system's service area.
▪ Paratransit. Transportation service that supplements larger public transit systems by providing
individualized rides that do not follow fixed routes or schedules. Although the definition may
include a variety of flexible modes, it is increasingly used to refer to special transport services for
people with disabilities.
▪ Escorted transportation. Any public transportation service which requires the use of a person to
assist the passenger over the course of a trip. Such services can be classified as curb-to-curb, door-
to-door, or door-through-door service.
▪ On Demand Transportation. A non-fixed-route service, open to the general public, using vans or
small buses, with passengers using an app or calling a dispatch to arrange a pickup to go to any
location within an identified service area with service provided within an identified, short-term
period of time.
Levels of escorted transportation service
▪ Curb-to-curb. The most common designation for paratransit services; passengers are picked-up
and discharged at the curb or driveway in front of their home or destination. The driver does not
assist or escort passengers to the door.
▪ Door-to-door. A form of escorted paratransit service that includes passenger assistance between
the vehicle and the door of his or her home or other destination but does not entail the driver
going inside the destination.
▪ Door-thru-door. A hands-on service for passengers with significant mobility limitations in which a
driver escorts the passenger from the home and into the destination. Assistance may also be given
for belongings, like groceries. This level of service is for individuals who would otherwise not be
able to use regular or even enhanced paratransit services.
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
30
Human services transportation level of service
Many human services agencies provide some form of transportation service to their clients. The level
of service provided can vary significantly from agency to agency, depending on the clients’ needs and
the agencies’ resources. Transportation services provided by human service agencies can generally
be fitted into four categories, listed below in descending order of involvement and complexity.
▪ Provide transportation by operating vehicles to transport their clients.
▪ Contract for transportation for their clients through formal arrangements with other
transportation providers.
▪ Subsidize transportation by providing clients with bus fare, taxi vouchers, mileage
reimbursement, or cash.
▪ Arrange for transportation by assisting clients with trip planning and information on
transportation options.
Coordination, and participation in the coordination planning process, is a potential benefit to all of
these agencies regardless of the level of service provided.
Transportation Gaps
This plan addresses a variety of gaps in the transportation system for disadvantaged populations.
These gaps were initially identified as a part NAIPTA’s Mountain Mobility Business Plan and have been
updated through CMC discussion over the past year.
The gaps include:
• Information
• Temporal
• Spatial
• Infrastructure
• Human capital
The following sections describe in more detail the unmet transportation gaps, the overarching vision
for resolving each gap, and the associated strategies.
Dynamic Strategies
The strategies are divided into two categories, dynamic strategies and additional strategies. Dynamic
strategies help solve more than one transportation gap. These strategies are a priority for the
MetroPlan region because they can be cost-effective means to solve multiple challenges. Table 9
depicts the dynamic strategies in relation to the transportation gaps they address.
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
31
Table 9: Dynamic strategies
Information Gaps
Unmet needs:
▪ Lack of knowledge of transportation resources, including NAIPTA programs and specialized
agency transportation.
▪ Lack of central clearinghouse to identity all available transportation options. (Both consumer
and stakeholders)
▪ Lack of accessible website information for people with disabilities
Vision: Stakeholder agencies and the community are aware of all the transportation options and
programs throughout the FMPO region.
Goal: To increase education opportunities and resources for consumers, consisting of stakeholder
agencies, existing riders, and prospective riders.
Performance Measures:
▪ Number of travel training events
▪ Number and type of promotional contacts
▪ Number of site visits on MoveMeFLG.com
Information Gap
Temporal Gap
Spatial Gap
Infrastructure Gap
Human Capital Gap
Develop travel training tools for agency personnel n n
Promote City and County Taxi Program n n n
Volunteer driving program n n
Promote Mountain Line Vanpool n n n
Increase awareness of mobility issues to City staff n n n
Improve walkability in 3/4 mile to transit n n
Share NAIPTA and statewide trainings n n
Coordination between ADOT and AHCCCS n n n
Provide assistance to grant writing n n
Addresses:
Dynamic Strategies:
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
32
Dynamic Strategies
Action Items
Transportation
Gap(s) Addressed
Develop travel training tools for
agency personnel to introduce
Mountain Line services to clients.
▪ Share training materials with
agency staff
▪ Conduct travel trainings with
agency staff
Information gap
Human capital gap
Additional Strategies
Action Items
Continue outreach methods to
the public regarding NAIPTA wide
programs
▪ Present all NAIPTA wide programs at outreach events
▪ Participate in wide range of outreach events with varying
audiences
Promote travel training to
numerous audiences to introduce
prospective riders to transit
▪ Reach out to existing contacts to conduct travel training
Promote MoveMeFLG.com to
showcase transportation options
in Flagstaff and surrounding
region
▪ Create market materials to showcase at outreach events
▪ Present website to key groups in Flagstaff: CBD, Chamber of
Commerce, Realtors, etc.
Report on Coordinated Mobility
Council activities and outcomes to
all stakeholders.
▪ Identify the type of outcomes and related performance
metrics
▪ Develop reporting mechanisms to regularly inform agency
partners and stakeholders of the CMC
Communicate identified
transportation gaps and
strategies with private developers
▪ Educate private developers in the City’s private develop
process about transportation gaps and strategies identified
in the Coordinated Plan
Update Mountain Line’s website
to address accessibility issues
▪ Evaluate the website and identify accessibility issues and
implement changes so transportation information is
accessible to everyone
See additional strategies in Temporal gaps and Human Capital gaps strategies
Temporal Gaps
Unmet needs:
▪ Transportation services outside of Mountain Line and Paratransit hours.
▪ Human service agency trips have limited service after hours and on weekends.
Vision: Affordable and convenient transportation is available during all hours of the day.
Goal: Promote existing services and encourage partnerships to form additional transportation options
during times of day when fixed-route service is no longer operating.
Performance measures:
▪ Number of trips carried after hours
▪ Number of trips in City and County Taxi program
▪ Number of participants in City and County Taxi program
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
33
Dynamic Strategies
Action Items
Transportation
Gap(s) Addressed
Promote City and County Taxi
Program among Mountain Lift
clients
▪ Create an outreach plan,
identifying key target audiences
and marketing materials needed
Information gap
Temporal gap
Spatial gap
Additional Strategies
Action Items
Increase money for operations
through partnerships to help
fund extended hours
▪ Create an updated inventory of regional services that have
ADA vehicles
▪ Brainstorm possible partnerships among agencies
See additional strategies in Spatial gaps and Human Capital gaps strategies
Spatial Gaps
Unmet needs within Flagstaff:
▪ Neighborhoods in Flagstaff and FMPO region not served by fixed-route system.
▪ Transportation service to human service agencies.
▪ Fixed route service which more directly services senior housing.
Unmet needs outside of Flagstaff
▪ Transit service from Doney Park, Mountainaire, Kachina Village, or Bellemont to Flagstaff.
▪ Trips with origins and destinations outside of the FMPO, such as Williams, Winslow, the Navajo
and Hopi Reservations, and Phoenix.
▪ Lack of transportation options in outlying communities and rural areas
Vision: Affordable and convenient transportation options are available in areas where Mountain Line
fixed-route is not operating.
Goal: Implement transportation options, encourage partnerships between agencies to provide trips,
and improve pedestrian and bicycle access to transit to offer some level of service to areas where
fixed-route service is not operating.
Performance measures:
▪ Number of pedestrian improvements within ¾ mile catchment area of Mountain Line service
network.
▪ Number of vans in Mountain Line vanpool program
▪ Development of a volunteer driving program
▪ Increasing passenger trips
▪ Increase in new pockets or neighborhoods served
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
34
Map 3: Areas in Flagstaff underserved by transit
The above map depicts areas .25 mi outside of a transit stop based on the street network. Areas such as
University Heights, Huntington/Industrial, and South Sunnyside are underserved by transit showcasing spatial
gaps within Flagstaff.
Dynamic Strategies
Action Items
Transportation
Gap(s) Addressed
Develop volunteer driving
program
▪ Strengthen capabilities of the
Coconino County volunteer
mileage reimbursement program
to provide more trips and reach
more persons for “hard to serve”
trips.
▪ Encourage partnership dialogue
with Disabled American Veterans
to expand volunteer driver pool.
▪ Initiate conversations with Verde
Valley Caregivers to expand into
Flagstaff.
Spatial gap
Temporal gap
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
35
Promote Mountain Line Vanpool
▪ Develop vanpool outreach plan
which addresses target markets
and specific outreach material for
each audience
▪ Continue to develop partnerships
with Winslow, Navajo and Hopi
tribes to help with outreach.
Spatial gap
Temporal gap
Information gap
Additional Strategies
Action Items
Funding seats in Groome
Transportation to go to Phoenix
▪ Promote this as an existing option with City and County
Taxi Program
▪ Promote Mountain Lift paratransit clients to obtain visitor’s
status in Phoenix to use their paratransit system.
Work with medical providers
through closer collaboration with
CHIP and Access to Care group to
help pay for transportation
services in Flagstaff and outside
▪ NAIPTA to continue to attend County Health Improvement
Plan meetings
▪ NAIPTA to continue participating in Well Women Well
Communities Program with Coconino County Public Health
Services District
Targeted fixed route expansion of
service to identified and unserved
neighborhoods
▪ Secure additional funding to expand service
▪ Identify transit deserts in NAIPTA’s planning process
Encourage new partnerships with
Tribal Transit stakeholders to
address unmet transportation
needs and promote increased
mobility of Tribal members
▪ Develop transfer opportunities to improve connections
between Tribal Transit and Mountain Line services
On-demand shuttle service
▪ Create implementation plan for on-demand service
Increase money for operations
through partnerships to increase
service area
▪ Brainstorm possible partnerships among agencies
Partner with micro-mobility
companies for first-last mile
solutions
▪ Expand bike share program to targeted neighborhoods or
bus stops to solve first-last mile issues
▪ Purchase golf carts or tricycles to serve veteran’s homes,
senior residential developments, and others that are near a
bus stop but too far to walk
See additional strategies in Spatial gaps, Infrastructure gaps, and Human Capital gaps
Infrastructure Gaps
Unmet needs:
▪ Missing pedestrian and bicycle infrastructure.
▪ Number of pedestrian improvements within ¾ mile catchment area of Mountain Line service
network.
▪ Missing fiber optic and other communication infrastructure to implement smart ITS systems
▪ Weather related improvements including sidewalk snow removal and bus shelter snow
removal.
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
36
▪ Availability of accessible vehicles.
Vision: The built environment seamlessly connects to public transportation and is accessible by all
levels of mobility.
Goal: Strengthen the pedestrian and bicycle network around key destinations and ensure paths to
Mountain Line services are accessible for all levels of mobility.
Performance measures:
▪ Number of sidewalk and pedestrian improvements within ¾ mile of Mountain Line routes.
▪ Increased funding for pedestrian improvements and bus stop improvements.
▪ Reduction in infrastructure barriers for wheelchair accessibility.
Dynamic Strategies
Action Items
Transportation
Gap(s) Addressed
Increase awareness of mobility
issues due to poor infrastructure
design and expand use of
Universal Design principles in the
built environment
▪ Provide information through
either an information sheet, a
letter, or a presentation to City
Public Works on mobility issues
Infrastructure gap
Spatial gap
Information gap
Improve pedestrian access to
transit within a walkable ¾ mile
for everyone in the city, as
funding allows
▪ Identify areas that do not have
pedestrian access to transit and
areas with limited pedestrian
infrastructure to connect to
transit
▪ Identify opportunities to leverage
funds to increase walkability near
transit
Infrastructure gap
Spatial gap
Additional Strategies
Action Items
Secure additional funding to
expand infrastructure
improvements
▪ Research additional grant funding opportunities
▪ Leverage City funds with other grants
Review sidewalk and curb ramp
standards to verify that they are
accommodating of people with
mobility limitations
▪ Bring awareness of the mobility issue to the City
▪ Prioritize areas that need the most improvement
Keep sidewalks free of ice and
snow and clear of other
obstructions
▪ Work with City code compliance on sidewalk enforcement
issues
Improve snow plowing
methodology to reduce snow
build up
▪ Bring awareness of mobility challenges to the City Public
Works department
Build fiber optic and other
missing communication
infrastructure
▪ Analyze missing communication infrastructure through
MetroPlan’s ITS Plan
▪ Through road improvements and grants, fill missing gaps
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
37
Human Capital Gaps
Unmet needs:
▪ Availability of volunteers and staff to drive vehicles or provide escorted transportation
▪ Staffing resources to focus on mobility related issues
▪ Section 5310 input, training, stability, and data collection
▪ Ability to advocate for transportation projects which meets everyone’s needs
Vision: Human service agencies, Coconino County, City of Flagstaff, MetroPlan, and Mountain Line are
all in coordination providing efficient and effective transportation in the FMPO region.
Goal: Develop new partner relationships with key stakeholder organizations to implement new
mobility project solutions and enhance vehicle and staff efficiencies.
Performance measures:
▪ Meeting NAIPTA established Mountain Lift and Mountain Line performance measures
▪ Increased number of mobility choices and new service options, for Mountain Lift users.
▪ Expand number of outreach methods of existing information tools
▪ Total grant funding secured, including local match
▪ Number of partner meetings
▪ Number of travel training contacts/ training events with Mountain Lift users.
Dynamic Strategies
Action Items
Transportation
Gap(s) Addressed
Share NAIPTA and other
statewide trainings to CMC staff
and Mobility Managers group
▪ Coordinate with NAIPTA training
staff to share upcoming trainings
Human capital gap
Information gap
Develop Arizona Department of
Transportation (ADOT) and
AHCCCS coordination to align
polices to make sharing trips
easier
▪ Find an opportune moment to
discuss this issue with Mobility
Managers group
▪ Support efforts for coordination
between agencies
Human capital gap
Spatial gap
Temporal gap
Provide information-based
technical assistance, as necessary,
to partner agencies
▪ Provide technical assistance to
applicant agencies around 5310
grant applications
▪ Provide letters of support for
agencies seeking transportation
funding from non-transit sources
Human capital gap
Information gap
Additional Strategies
Action Items
Ensure Mountain Lift operations
provides the most efficient, cost-
effective and responsive service
possible to ADA riders, in
▪ Review of operational procedures periodically to ensure
maximum efficiency and effectiveness, including
compliance with law.
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
38
compliance with ADA regulations
and within available resources
Identify and develop vehicle-
sharing trip options with 5310
grantees
▪ Understand trip sharing limitations
▪ Discuss vehicle sharing with ADOT
▪ Address insurance issues between agencies
Actively promote travel training
to ADA certified riders to enable
more trips to be taken on fixed-
route service.
▪ Coordinate with Eligibility Specialist to discuss potential
training opportunities with Mountain Lift clients
Promote application for Section
5310 capital requests by local
agencies, to replace vehicles and
develop lift-equipped capabilities
to ensure a State of Good Repair
and accessibility throughout the
region
▪ Provide technical assistance to applicant agencies around
5310 grant applications
▪ Encourage Coordinated Mobility Council attendance
Promote volunteer driving among
County employees and other
organizations who are
encouraged to volunteer per year
▪ Develop volunteer driver program within the FMPO
See additional strategies in Informational gaps
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
39
Photo of NAU’s Senior Companion Program
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
40
Project Prioritization Process
Project prioritization in the FMPO region is facilitated using a methodology developed by NAIPTA and
MetroPlan staff with approval from the Coordinated Mobility Council. This process is an evaluation
criterion derived from the ADOT Coordinated Mobility Program Guidebook and FMPO’s regional
priorities. This process is used for programs applying for Section 5310 funds. The highest weight of 100
points will be given to programs which address solutions to fill transportation gaps and address
priorities, which are listed below. Additional consideration will be given based on resource
management, coordination, and project management.
Project Prioritization Process
Project Specific Criteria
Replacement Vehicles/Capital 60 points total
1
How is this vehicle being used?
• Is the vehicle currently closing an identified gap or maintaining a gap being closed? (yes or no)
• Does this vehicle serve trips which address priorities listed below? (20 points for First Priority,
10 points for Second Priority, 5 points for Third Priority, 0 points if not on Priorities List)
20
2
Current mileage of vehicle – 2 points per 10,000 miles over 80,000 miles, up to 180,000 miles
20
3
Age of vehicle replacing – 2 points per year over 5 years up to 15 years
20
New/Expansion Vehicles/Capital 60 points total
1
How will this vehicle be used?
• Will this vehicle either close an identified gap or maintain a gap being closed? (yes or no)
• If yes, will this vehicle serve trips which address priorities listed below? (20 points for First Priority,
10 points for Second Priority, 5 points for Third Priority, 0 points if not on Priorities List)
20
2
Describe the need based on existing fleet capacity.
• Is the vehicle needed to serve additional clients, expand to new service areas, or provide new or expanded services?
(30 points)
• Is there storage space for this vehicle? (2 points)
• Is there staffing and financial capacity for maintenance and operations? (2 points)
• Will this vehicle be ADA accessible? (6 points)
40
Operating 60 points total
1
Will this program either maintain an identified gap closed or close an existing gap? (yes or no)
• If yes, will this program address priorities listed below? (20 points for First Priority,
10 points for Second Priority, 5 points for Third Priority, 0 points if not on Priorities List)
20
2
Will this program prioritize seniors and individuals with disabilities? (12 points)
• If yes, will this service also be for the general public? (4 point)
16
3
Applicant’s program provides a cost-effective approach to address transportation gaps in the region. Cost effective
measures can include but are not limited to:
• Uses volunteers and other in-kind support (3 points)
• Utilizes other funding sources beyond Federal Transit Administration (FTA) programs for operations or capital (3
points)
• Develops programs incrementally using available funding resources (3 points)
• Other: please explain (1 point for each cost-effective measure, up to 3 points total)
12
4
Applicant’s program provides a resource efficient approach to address transportation gaps in the region. Resource
efficient measures can include but are not limited to:
• Program requires minimal new capital to operate (3 points)
• Utilizes existing capital in FMPO region (i.e., through vehicle sharing) (3 points)
• Other: please explain (1 point for each resource efficient measure, up to 3 points total)
12
Coordination 25 points total
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
41
1
Applicant integrates coordination into transportation program through policies, budget, and/or staffing. (10 points)
10
2
Participation in Coordinated Mobility Council meetings. (5 points)
5
3
Applicant exemplifies high level of local support and/or partnerships (for example, through letters of support, funding, or
meeting attendance). (10 points)
10
Project Management 15 points total
1
Current program subrecipients are on track to fulfill their ADOT Contractual Exhibit A scope requirements and submitting
timely quarterly reports. (5 points)
5
2
New applicants have the staff, resources, and accounting systems necessary to manage federal funds. (5 points)
5
3
Applicants properly document the availability, source, and commitment of local match. (5 points)
5
Total project prioritization process:
100
FMPO Regional Priorities
Below are the priorities for the FMPO region, derived from the strategies listed in the Transportation
Gaps section. These priorities are geared towards maintaining funding for existing transportation
programs and keeping vehicles in a state of good repair in the FMPO region. They are prioritized by a
methodology developed in the CMC meetings based on the feasibility of implementing and the impact
the program would have on filling in the transportation gaps.
First priority
Continue to fund and enhance existing 5310 programs
Mobility management position/function, enhancing coordination efforts and partnerships with NACOG
and existing transportation programs, such as Tribal transit, human service agencies, and volunteer
driver programs.
Ensure Mountain Lift operations provides the most efficient, cost-effective and responsive service
possible to ADA riders
Replace vehicles and develop accessible capabilities to ensure a State of Good Repair and accessibility
throughout the region
Promote NAIPTA wide programs (Mountain Lift, Taxi Program, Vanpool, Travel Training,
MoveMeFLG.com)
Develop travel training tools for agency personnel, promote travel trainings to numerous audiences
Report on Coordinated Mobility Council activity and outcomes to all stakeholders
Share NAIPTA and statewide trainings
Second priority
Capital improvements, including fiber optics and other communications infrastructure, to seamlessly
connect the built environment with transit.
Review sidewalk and curb ramp standards to verify that they are accommodating of people with
mobility limitations
Increase span and frequency of Mountain Line fixed-route
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
42
Increase awareness of mobility issues due to poor infrastructure design and expand use of Universal
Design principles in the built environment
Audit resource websites for accessibility and implement updates
Third priority
Prioritize funding for programs open to the public compared to client-based services
Continue collaboration with CHIP and Access to Care group
Develop/coordinate with a volunteer driving program
Targeted expansion of travel options to identified and unserved neighborhoods
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
43
Appendices
Appendices .................................................................................................................... 43
Appendix 1 | Vehicle inventory ............................................................................................. 44
Appendix 2 | Summary of Section 5310 grants pre-applications for 2021 and 2022 ............... 47
Appendix 3 | Summary of Section 5310 Mobility Management grants pre-applications ……….49
Appendix 4 | Section 5310 grant pre-applications…………………………………...……………………………50
Appendix 5 | Coordinated Mobility Council meeting agendas from 2021............................... 66
Appendix 6 | Coordinated Mobility Council meeting minutes from 2021 ............................... 78
Appendix 7 | Community partners and stakeholders ........................................................... 104
Appendix 8 | Federal initiatives and legislation ................................................................... 106
Appendix 9 | Framework of Coordinated Mobility ............................................................... 109
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 44
Appendix 1 | Vehicle inventory
Coconino County Vehicle Inventory
Vehicle description Funding Condition Accessibility
Make-model Year
Vehicle
class code
VIN Last 4 Location
Grant
funding
On Lien
Odometer
reading
Replacement
year
Condition
code
Total
seats
Wheelchair
positions
Lift or
ramp
Coconino County
Dodge Eldorado 2011 8 2D4RN4DE2AR462608 2608 Williams
CSBG/COUNTY
Yes
27,208 Good
7
1 Ramp
Dodge Eldorado 2011 8 2D4RN4DE5AR462618 2618 Flagstaff
CSBG/COUNTY
Yes
31,696 Good
7
1 Ramp
Chevy Suburban 2010 9 1GNZCLEG7AR272975 2975 Flagstaff
CSBG/COUNTY
Yes
72,208 Good
8
0
Toyota Sienna 2010 9 5TDKK4CC9AS301252 1252 Flagstaff
CSBG/COUNTY
Yes
68,540 Good
7
0
Toyota Sienna 2010 9 5TDKK4CC6AS302519 2519 Williams
CSBG/COUNTY
Yes
79,451 Good
7
0
For 350 MaxiVan w/lift 2011 6 1FTDS3EL8BDB28546 8546 Flagstaff
CSBG/COUNTY
No
14,891 Good
7
2 Lift
Subaru Outback 2018 9 4S4BSADC8J3231768 1768 Flagstaff COUNTY No 16,050 2032 Good
5
0
Ford Escape 2014 9 1FMCU9GX4EUC01176 1176 Flagstaff COUNTY No 47,624 2029 Good
5
0
Kia Sedona 2008 9 KNDMB233186263605 3605 Flagstaff COUNTY No 64,182 2025 Good
7
0
Chevy Traverse 2019 7 1GNEVLKW8LJ156657 6657 Flagstaff COUNTY No 11,298 2030 Excellent
8
0
Chevy Malibu 2019 9 1G1AC5ST7F158345 8345 Flagstaff COUNTY No 12,823 2030 Excellent
5
0
Chevy Malibu 2019 9 1G1ZC5ST0JF158767 8767 Flagstaff COUNTY No 10,671 2030 Excellent
5
0
Chevy Malibu 2019 9 1GAZC5ST7JF160399 399 Flagstaff COUNTY No 14,381 2030 Excellent
5
0
Mountain Line Vehicle Inventory
Vehicle description Funding Condition Accessibility
Make-model Year
Vehicle
class code
VIN Last 4 Location
Grant
funding
On Lien
Odometer
reading
Replacement
year
Condition
code
Total
seats
Wheelchair
positions
Lift or
ramp
NAIPTA
Ford E-450 Eldorado Aerotech 2013 4 1FDFE4FS2DDA15329 5329 Flagstaff 5310 Yes 116,514 2020 Fair
11
3 Lift
Ford E-450 Eldorado Aerotech 2013 4 1FDFE4FS0DDA15331 5331 Flagstaff 5310 Yes 119,680 2020 Fair
11
3 Lift
Ford E-450 Eldorado Aerotech 2013 4 1FDFE4FS2DDA15332 5332 Flagstaff 5310 Yes 111,969 2020 Fair
11
3 Lift
Ford E-450 Eldorado Aerotech 2013 4 1FDFE4FS4DDA15333 5333 Flagstaff 5310 Yes 122,375 2020 Fair
11
3 Lift
Ford E-450 Starcraft Allstar 22 2015 4 1FDFE4FS6FDA10718 0718 Flagstaff 5310 Yes 78,164 2022 Good
11
3 Lift
Ford E-450 Starcraft Allstar 22 2015 4 1FDFE4FS8FDA10719 0719 Flagstaff 5310 Yes 74,837 2022 Good
11
3 Lift
Ford E-450 Champion 2021 4 1FDFE4FN7MDC20431 0431 Flagstaff
5307/5339
Yes
7,811 2028 EXCELLENT
11
3 Ramp
Ford E-450 Champion 2021 4
1FDFE4FN9MD02432
2432 Flagstaff
5307/5339
Yes
6,543 2028 EXCELLENT
11
3 Ramp
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 45
Hozhoni Vehicle Inventory
Vehicle description Accessibility
Make-model Year
Vehicle
class code
Lic VIN Last 4 Location
Grant
funding
On Lien
Odometer
reading
Replacement
year
Condition
code
Total
seats
Wheelchair
positions
Lift or
ramp
Hozhoni Foundation
Pontical Vibe 2007 9 4NAT 5Y2SL65837Z408239 8239 Flagstaff Contract No 106,192 N/A Good 4 0 N/A
Honda Pilot 2007 9 814-YPA 5FNYF18417B026214 6214 Flagstaff Contract No 105,687 N/A Good 5 0 N/A
Ford Cutaway Lift 2001 7 AWD43 1FDWE35S51HA61043 1043 Flagstaff 5310 No 129,046 N/A Fair 8 2 Lift
Ford E350 Maxi Lift 2002 7 BXP53 1FTSS34L02HB65625 5625 Prescott 5310 No 171,891 N/A Fair 8 2 Lift
Ford E350 Cutaway Lift 2006 7 BYF91 1FDWE35S96HA26058 6058 Prescott 5310 No 132,350 N/A Fair 8 2 Lift
Ford Cutaway Lift 2003 7 CDW42 1FDWE35S53HB28341 8341 Flagstaff 5310 No 140,922 N/A Fair 7 3 Lift
Dodge Grand Caravan 2005 8 CPZ09 1D4GP24R55B325756 5756 Flagstaff 5310 No 125,343 N/A Good 1 0 N/A
Ford Maxi Lift 2004 7 CVZ08 1FTSS34L14HB39490 9490 Prescott 5310 No 155,442 N/A Fair 8 2 Lift
Ford Maxi Lift 2004 7 CVZ09 1FTSS34LX4HB39486 9486 Cottonwood 5310 No 126,504 N/A Good 7 2 Lift
Ford E350 2005 7 CYB64 1FBNE31L95HA32007 2007 Flagstaff Contract No 119,194 N/A Good 8 0 N/A
Ford Cutaway Lift 2005 7 DBK31 1FDWE35SX5HB09965 9965 Flagstaff 5310 No 123,856 N/A Good 8 2 Lift
Ford 12Pass Van 2006 7 DEB28 1FBNE31L86DA46991 6991 Flagstaff 5310 No 115,923 N/A Good 8 0 N/A
Ford Cutaway Lift 2006 7 DLG59 1FDWE35S06DA15909 5909 Flagstaff 5310 No 95,298 N/A Good 6 2 Lift
Ford Cutaway Lift 2008 7 DXL96 1FD33ES5S08DB32511 2511 Flagstaff 5310 No 93,943 N/A Good 8 2 Lift
Ford Maxi Lift 2007 7 EAY77 1FTSS34L47DB30200 0200 Prescott 5310 No 118,979 N/A Fair 8 2 Lift
Ford Maxi Lift 2007 7 EAY78 1FTSS34LX7DB30198 0198 Prescott 5310 No 108,869 N/A Fair 8 2 Lift
Toyota Sienna 2010 8 FAD38 5TDKK4CC6AS301158 1158 Flagstaff 5310 No 88,818 N/A Good 7 0 N/A
Toyota Sienna 2010 8 FAD39 5TDKK4CC3AS301215 1215 Flagstaff 5310 No 124,856 N/A Good 7 0 N/A
Toyota Sienna 2010 8 FAD41 5TDKK4CC3AS301652 1652 Flagstaff 5310 No 114,730 N/A Good 7 0 N/A
Ford Cutaway Lift 2012 7 GHD93 1FDEE3FS1CDA62906 2906 Flagstaff 5310 Yes 109,965 N/A Good 6 2 Lift
Ford Cutaway Lift 2012 7 JHD26 1FDEE3FS6CDA55367 5367 Flagstaff 5310 Yes 120,400 N/A Good 4 3 Lift
Toyota Sienna 2017 8 JHD48 5TDZZ3DC3HS830919 0919 Flagstaff Lease No 37,172 N/A Good 7 0 N/A
Toyota Sienna 2017 8 JSY94 5TDZZ3DCXHS768922 8922 Flagstaff Lease No 36,216 N/A Good 7 0 N/A
Toyota Sienna 2017 8 JSY95 5TDZZ3DC3HS766767 6767 Flagstaff Lease No 39,040 N/A Good 7 0 N/A
Toyota Sienna 2017 8 JZP83 5TDZZ3DC7HS769820 9820 Prescott Lease No 51,853 N/A Good 7 0 N/A
Toyota Sienna 2017 8 JZP84 5TDZZ3DC2HS771930 1930 Prescott Lease No 48,954 N/A Good 7 0 N/A
Toyota Sienna 2017 8 JZP85 5TDZZ3DC9HS769396 9396 Flagstaff Lease No 40,062 N/A Good 7 0 N/A
Toyota Sienna 2018 8 KMY89 5TDZZ3DC0JS903525 3525 Flagstaff Lease No 28,706 N/A Good 7 0 N/A
Toyota Sienna 2018 8 KMY90 5TDZZ3DC4JS903690 3690 Flagstaff Lease No 28,371 N/A Good 7 0 N/A
Toyota Sienna 2018 8 KVS65 5TDZZ3DC6JS912052 2052 Flagstaff Lease No 39,595 N/A Good 7 0 N/A
Toyota Sienna 2018 8 KVS66 5TDZZ3DCXJS912698 2698 Flagstaff Lease No 25,180 N/A Good 7 0 N/A
Toyota Sienna 2018 8 KVS67 5TDZZ3DC9JS912983 2983 Flagstaff Lease No 30,939 N/A Good 7 0 N/A
Condition
Funding
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 46
Quality Connections Vehicle Inventory
Vehicle description Funding Condition Accessibility
Make-model Year
Vehicle
class code
VIN Last 4 Location
Grant
funding
On Lien
Odometer
reading
Replacement
year
Condition
code
Total
seats
Wheelchair
positions
Lift or
ramp
Quality Connections
Dodge Caravan / Braun 2018 8 2C7WDGBG0JR231508 1508 Flagstaff 5310 Yes 35 2023 Excellent 4 1 Ramp
2020 Ford Transit
2020 7 1FTBR1D85LKA03926 3926 Flagstaff No No 289 2020 Excellent 5 0 N/A
Ford / Starcraft Cut-Away Bus 2017 6 1FDEE3FS9HDC68384 8384 Flagstaff 5310 Yes 4,589 2022 Excellent 9 3 Lift
Dodge Caravan / Braun 2017 8 2C7WDGBG7HR762232 2232 Flagstaff 5310 Yes 10,395 2022 Excellent 4 1 Ramp
Chryster Town and Country 2007 8 1A4GJ45R47B118412 8412 Flagstaff No No 80,369 2017 Fair 4 2 Ramp
Ford / Starcraft Cut-Away Bus 2014 6 1FDEE3FL0EDA83676 3676 Flagstaff 5310 Yes 35,242 2019 Excellent 9 3 Lift
Dodge Caravan 2015 8 2C4RDGCG2FR722937 2937 Flagstaff 5310 Yes 32,190 2020 Excellent 6 0 N/A
Dodge Caravan
2015 8 2C4RDGCG4FR722938 2938 Flagstaff 5310 Yes 47,795 2020 Excellent 6 0 N/A
Dodge El Dorado Van
2013 8 2C7WDGBG4DR813468 3468 Flagstaff 5310 Yes 56,441 2020 Excellent 4 1 Ramp
Chevrolet G1500 Van
2009 7 1GNFG154591159361 9361 Flagstaff No No 34,602 2020 Excellent 11 0 N/A
Dodge Caravan
2015 8 2C4RDGCG1FR732830 2830 Flagstaff No No 37,469 2020 Fair 3 0 N/A
KIA Soul
2013 7 KNDJT2A54D7583333 3333 Flagstaff No No 52,321 2020 Fair 4
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 47
Appendix 2 | Summary of Section 5310 grants pre-applications for 2021 and 2022
Description
Applicants
Priority
Regional
Priority
Project
Type
Federal
Grant
Local
Match
Total
Amount
Senior Companion Program 1 1 Operating $10,000 $10,000 $20,000
Taxi programs 1 1 Operating $62,000 $62,000 $124,000
ADA Plus 2 1 Operating $113,670 $113,670 $227,340
Bus stop mobility program 3 2 Capital $80,000 $20,000 $100,000
Website Accessibility 4 2 Capital $16,000 $4,000 $20,000
$271,670 $199,670 $471,340
Vehicle Expansion - Transit Works 1 3 Capital $74,577 $20,509 $95,086
Vehicle Replacement - Minivan w/lift 2 1 Capital $44,870 $12,339 $57,209
$119,447 $32,848 $152,295
Vehicle Replacement - Minivan w/lift 1 1 Capital $44,870 $12,339 $57,209
Vehicle Replacement - Transit
Works
1 1 Capital $74,557 $20,509 $95,806
Vehicle Replacement - Transit
Works
2 1 Capital $74,557 $20,509 $95,806
Additional ADA Tie-Downs 3 1 Capital $800 $200 $1,000
Vehicle Replacement - Transit
Works
4 1 Capital $74,557 $20,509 $95,806
Vehicle Replacement - Transit
Works
5 1 Capital $74,557 $20,509 $95,806
$299,028 $82,236 $384,224
$745,015 $337,093 $1,085,068
$559,345 $151,423 $713,728
$185,670 $185,670 $371,340
$745,015 $337,093 $1,085,068
MetroPlan total
By project type
MetroPlan total
Capital
Operating
Hozhoni total
MetroPlan summary of Section 5310 grant applications for FY2021 - Year 1
Civic Service Institute at NAU
Mountain Line
Mountain Line total
Quality Connections
Quality Connections total
Coconino County
Hozhoni
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 48
Description
Applicants
Priority
Regional
Priority
Project
Type
Federal
Grant
Local
Match
Total
Amount
Senior Companion Program 1 1 Operating $10,000 $10,000 $20,000
Vehicle Replacement - Minivan w/lift 1 1 Capital $44,870 $12,339 $57,209
Taxi programs 1 1 Operating $75,000 $75,000 $150,000
ADA Plus 2 1 Operating $115,943 $115,943 $231,886
Bus stop mobility program 3 2 Capital $80,000 $20,000 $100,000
Website Accessibility 4 2 Capital $40,000 $10,000 $50,000
$310,943 $220,943 $531,886
Vehicle Replacement - Transit Works 1 1 Capital $74,557 $20,509 $95,806
$440,370 $263,791 $704,901
$239,427 $62,848 $303,015
$200,943 $200,943 $401,886
$440,370 $263,791 $704,161
MetroPlan summary of Section 5310 grant pre-applications for FY2022 - Year 2
Civic Service Institute at NAU
MetroPlan total
Mountain Line
Quality Connections
Mountain Line total
MetroPlan total
By project type
Capital
Operating
Hozhoni
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 49
Appendix 3 | Summary of Section 5310 Mobility Management grants pre-applications for 2022 and 2023
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 50
Appendix 4 | Section 5310 grant pre-applications for 2021 & 2022, Mobility Management 2022 & 2023
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 51
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 52
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 53
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 54
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 55
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 56
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 57
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 58
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 59
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 60
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 61
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 62
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 63
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 64
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page 65
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
66
Appendix 5 | Coordinated Mobility Council meeting agendas from 2021
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
67
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
68
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
69
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
70
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
71
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
72
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
73
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
74
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
75
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
76
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
77
Appendix 6 | Coordinated Mobility Council meeting minutes from 2021
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
78
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
79
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
80
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
81
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
82
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
83
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
84
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
85
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
86
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
87
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
88
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
89
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
90
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
91
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
92
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
93
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
94
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
95
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
96
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
97
Appendix 7 | Community partners and stakeholders
Education
▪ FUSD
▪ NAU
▪ CCC
▪ Charter schools
▪ Private schools
Veteran’s organizations
▪ American Legion
▪ Veterans of Foreign Wars
▪ Disabled American Veterans
▪ Department of Veterans Affairs
Churches and faith-based organizations
Workforce development offices
▪ Arizona Department of Economic Security
Shelters and transitional living
▪ Flagstaff Shelter Services
▪ Sunshine Rescue Mission
▪ Hope Cottage
▪ Sharon Manor
▪ Inn Transitions
▪ Catholic Charities
▪ Salvation Army
▪ St. Mary’s Food Bank Alliance
▪ Northern Arizona Food Bank
▪ Flagstaff Family Food Center
Transportation providers
Assisted living centers and nursing homes
▪ The Peaks Assisted Living Facility
▪ Emeritus
▪ Haven Health
Hospitals and clinics
▪ Flagstaff Medical Center
▪ North Country HealthCare
▪ Southwest Behavioral Health Services
▪ The Guidance Center
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
98
▪ Native Americans for Community Action
▪ Coconino County Health Services District
Human service organizations
▪ Abrio Family Services
▪ Tungland Corporation
▪ Hozhoni Foundation
▪ Quality Connections
▪ Lou Corporation
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
99
Appendix 8 | Federal initiatives and legislation
2003 GAO report
A June 2003 report from the Government Accountability Office, entitled “Transportation
Disadvantaged Populations: Some Coordination Efforts Among Programs Providing
Transportation Services, but Obstacles Persist,” identified 62 federal programs that provide
funding for transportation services for transportation-disadvantaged populations, and found
significant variation in the extent to which the programs coordinated their efforts.
Coordinating Council on Access and Mobility
In response, President Bush signed an Executive Order on February 24, 2004, “to enhance
access to transportation to improve mobility, employment opportunities, and access to
community services for persons who are transportation-disadvantaged.” The Executive
Order also established the Interagency Transportation Coordinating Council on Access and
Mobility (CCAM) to:
▪ Promote interagency cooperation and the establishment of appropriate mechanisms to
minimize duplication and overlap of Federal programs and services so that
transportation-disadvantaged persons have access to more transportation services,
▪ Facilitate access to the most appropriate, cost-effective transportation services within
existing resources,
▪ Encourage enhanced customer access to a variety of transportation and resources
available,
▪ Formulate and implement administrative, policy, and procedural mechanisms that
enhance transportation services at all levels, and
▪ Develop and implement a method for monitoring progress on achieving the goals of the
Order.
United We Ride
The CCAM developed United We Ride, a federal interagency initiative aimed at improving the
availability, quality, and efficient delivery of transportation services for older adults, people
with disabilities, and individuals with lower incomes, by advancing the following goals:
▪ Simplify customer access to transportation,
▪ Reduce duplication of transportation services,
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
100
▪ Streamline federal rules and regulations that may impede the coordinated delivery of
services,
▪ Improve the efficiency of services using existing resources.
SAFETEA-LU Surface Transportation Act
United We Ride’s mission was strengthened through the federal surface transportation
legislation known as SAFETEA-LU (Safe, Accountable, Flexible, Efficient Transportation Equity
Act: A Legacy for Users), which was passed in 2005. This legislation includes a requirement
that programs funded under Section 5310 (Elderly Individuals and Individuals with
Disabilities), Section 5316 (Job Access and Reverse Commute), and Section 5317 (New
Freedom) be derived from locally developed, coordinated human services transportation
plans.
MAP-21 and FAST Surface Transportation Acts
Moving Ahead for Progress in the 21st Century, or MAP-21, which was signed into law in July
of 2012, is the federal surface transportation legislation that superseded SAFETEA-LU.
Sections 5316 and 5317 were repealed under MAP-21. Activities eligible under 5316 have
been moved to the Urbanized Area Formula program (Section 5307) or the Rural Area
Formula program (Section 5311), and activities funded by Section 5317 have been folded into
Section 5310.
ADOT Coordinated mobility program and other funding sources
The FAST Act
The FAST Act (Fixing America’s Surface Transportation), which became law on December 4,
2015, replaces MAP-21 and generally extends the Section 5310 program. FAST Act secures
long-term funding for transportation projects and included new grants to support
coordinated mobility.
Section 5310 Grants
One tool to enhance coordination is the Federal Transit Administration’s Section 5310
program which is intended to enhance mobility for elderly individuals and persons with
disabilities by providing funds for programs to serve the special needs of transit-dependent
populations beyond traditional public transportation services and Americans with Disabilities
Act (ADA) complementary paratransit services. The Act maintains the requirement that all
funded projects are “included in” and “derived from” a coordinated human services
transportation plan. Eligible projects include mobility management activities, purchase of
capital equipment such as vehicles, equipment, and computer aided dispatch software, and
operating expenses.
In Arizona, the Section 5310 grant program is managed by the Arizona Department of
Transportation (ADOT). All MPO’s and COG’s in Arizona must have a Coordination Plan in
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
101
place in order to be eligible for funding through the Section 5310 program. Each year the
FMPO solicits application from local eligible entities for these programs. All entities that apply
must be included in this plan, and must participate in the region’s quarterly coordination
meetings.
A summary of applications submitted for these grant programs in the FMPO region for 2018
is included in the Appendixes.
Public Private Partnerships
Public Private Partnerships are an emerging trend for funding transportation projects. Health
Care Reform has created financial incentives for insurance companies and for-profit medical
providers to find transportation for customers. This new requirement can be leveraged to
support strategies in this plan to the benefit of all.
Other Funding Sources
▪ Mobility services have been funded through a variety or other federal, state, and
private grants including but not limited to:
▪ Veteran’s Association
▪ Federal Highway Administration (FHWA)
▪ Congestion Mitigation Air Quality (CMAQ)
▪ Centers for Disease Control (CDC)
▪ Department of Energy (DOE)
▪ Department of Health and Human Services (HHS)
▪ State Grants (misc.)
▪ AARP
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
102
Appendix 9 | Framework of Coordinated Mobility
Northern Arizona Mobility and Coordination Mountain Mobility Business Plan 2015-2019
NAIPTA is emerging as the lead agency in implementing the Coordination Plan, and prepared
the Business Plan to guide implementation strategies listed in the Coordination Plan. In
particular, the Business Plan develops scenarios based on the possibility to create a mobility
and coordination center at NAIPTA.
As part of preparation of the Business Plan, NAIPTA’s consultant has updated information on
regional transportation providers and human service agencies, conducted stakeholder
interviews and surveys, held public workshops, validated previously identified gaps in
transportation service, and updated goals, objectives, and strategies to address those gaps.
Stakeholder workshops for the Business Plan were held on March 6, 2013 and August 20,
2013.
ADOT/CTAA Institute for Transportation Coordination
In November of 2011, a team from the Flagstaff region, consisting of representatives of the
FMPO, NAIPTA, and FUSD, participated in a three-day training and planning forum. The team
learned about coordination models, explored successful local coordination practices,
discussed effective community outreach and partnership-building strategies, and increased
their knowledge about technical tools and other operational issues. By the close of the
workshop, the Flagstaff team had developed an action plan to implement a variety of
coordination strategies, which is attached as an appendix to this document.
Easter Seals Transit Institute
In July of 2009, NAIPTA staff and member of the Committee on Accessible Transportation
were awarded a grant from Easter Seals to travel to Washington DC for assistance in creating
an accessible transportation plan. Goals, objectives, and other key elements in the resulting
plan have been carried forward in subsequent planning documents.
CCAM
Committee on Accessible Transportation
This group meets quarterly to facilitate ongoing coordination with human service agencies
and to identify and address transit issues related to aging or special-needs individuals. The
committee is comprised of members of local community service agencies, transportation
providers, and transportation riders with disabilities.
MetroPlan & Mountain Line
Coordinated Public Transit – Human Services Transportation Plan
2022
Page
103
Local coordination workshops, meetings, and planning
In 2007, ADOT hired a consultant team to develop initial coordinated plans for the rural COGs
and small MPOs, with facilitation from the local region.
NACOG and the FMPO conducted regional transportation coordination plan meetings for
stakeholders on December 8, 2006 and February 27, 2007, in conjunction with preparation of
the first coordinated plan. The FMPO also hosted a coordination plan meeting for just the
FMPO region on January 19, 2007. At these workshops, participants were asked to summarize
existing transportation services and existing coordination efforts, identify unmet needs
(service gaps), and explore further coordination options. The consulting team presented
information on coordination options; new federal programs and changes to existing federal
programs; and strategies for involving others and developing additional coordination
projects. Discussion and comments from these workshops became the basis for the original
coordination plan.
Beginning in 2008, the FMPO was responsible for preparing annual updates to the plan. As
part of the annual update process, the FMPO typically does the following:
▪ Survey forms and a call for applications are sent out (via email and regular mail) to about
100 eligible applicants in the FMPO region, including private non-profits, governmental
agencies, and other entities that provide transportation services for low-income,
disabled, and elderly populations.
▪ Information about the plan and the grant programs are posted on the FMPO website.
▪ NACOG and the FMPO host a grant workshop and coordination meeting.
