ChromaComfort™ App TROUBLESHOOTING GUIDE

1

ChromaComfort™ App

TROUBLESHOOTING GUIDE

for FG600RGB and FG800RGB

Broan-NuTone Technical Support: 1-800-558-1711

Problem

Solution

• App doesn’t work

• Cannot connect

• Cannot get past the “No Connection

Detected” screen

1) Close the ChromaComfort™ app.

2) Go to “settings” on your smart phone. Click on

Bluetooth to see a list of all Bluetooth devices.

Click “forget this device” for the

ChromaComfort™-Sensonic Speaker.

3) Uninstall the ChromaComfort™ app

4) Reinstall the ChromaComfort™ app from the

Apple or Google Play app store.

5) Make sure your upgrade cover is installed and

the light switch is turned on. Verify the light on

your bath fan cover is on.

6) On your smart phone, make sure Bluetooth is

turned on.

7) Go to “settings” on your smart phone. Click on

Bluetooth so you can see a list of all Bluetooth

devices. Select the ChromaComfort™ –

Sensonic Speaker.

8) Enter PIN 1234.

9) -Android Phones only – Click allow if asked to

allow access to your phone’s location. If you click

deny the app will not connect.

10) Open the

ChromaComfort™

app and click

“reconnect”.

11) On the Select your

device home screen,

click on “This is my

device” for the

ChromaComfort™

Upgrade/Cover.

12) Verify the light is

controllable with the

app.

• Note: The Samsung

Galaxy S21 Ultra

and Google Pixel 6 are not compatible with the

ChromaComfort™ app.

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• After selecting a color or scene, cannot

get back to the original white light.

• In the app, turn the

light off and then turn

on again.

• Cannot play music through the

ChromaComfort™ app.

(FG800RGB only)

• The ChromaComfort™ app does not control the

speaker. It only controls the LED light.

• Play music through your favorite music app

(Spotify, Pandora, Apple Music, and others.).

• During setup, I did not allow the app

access to my location and now it will

not connect (Android only)

• Location access needs to be allowed when

prompted on Android phones. If you click deny

the app will not connect.

1) Go to “settings” on your smart phone and click on

apps.

2) Click on the ChromaComfort app

3) Click on permissions

4) Click on Location

5) Choose “allow only while using the app”

See images on the next page for steps 3-5.

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(Continued)

Step 3 Step 4

Step 5

• Note: This is a new requirement established by

Google for all Android smart phones. Broan-

NuTone does not store any customer data.

4

• Fan on/off button does not work

• The wrong device was selected during setup; the

Upgrade Covers (FG800RGB & FG600RGB)

cannot control the fan on/off.

• Reselect the correct product from inside the app.

1) Select the “i” icon in the upper right corner.

2) Click on “Select a different device” underneath

Switch Devices

3) On the Select your device home screen, click on

“This is my device” for the ChromaComfort™

Upgrade/Cover.

Step 1 Step 2

Step 3

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• What is the PIN?

• The PIN is 1234.

• Cannot connect multiple smart phones

• Cannot connect to multiple

ChromaComfort upgrade covers

• Only one smart phone or tablet can be

connected at a time.

• If you have two or more upgrade covers, you can

only control one at a time. Turn on the cover you

wish to control and turn off all other covers at the

light switch.

• Cannot delete a custom color or

scene.

1) From the home screen, click on the menu icon.

2) Find the color or scene you want to delete.

3) Select any other color or scene. (You cannot

delete a color or scene if it’s in use.)

4) Click the edit icon to the right of the color or

scene you are deleting.

5) Click the red trash can icon in the upper right.

6) Click the word delete on the pop-up.

Step 1 Step 2-4

Step 5 Step 6