Mortgage assistance during COVID-19 outbreak
The Treasurer’s Office has compiled the following resource guide to assist homeowners who have been impacted by COVID-19 with their mortgage
payments.
You must reach out to your lender in order to receive any assistance.
Please reach out to your lender directly to discuss what options may be available to you, such as: working out a payment plan at the end of the 90-day
forbearance period. Relief options will be specific to each borrower’s individual circumstances, and may vary.
Mortgage forbearance is the first step in the process for homeowners who need relief during this difficult time. Many lenders will work with homeowners
after the forbearance period ends to work out a plan for repayment. This will vary based on a borrower’s individual financial situation.
The Consumer Financial Protection Bureau (CFPB) has released a helpful video that explains how homeowners can obtain mortgage forbearance if their
finances have been impacted due to the COVID-19 pandemic. This video can be found here.
If your lender is not on this list, or if you’re having difficulties contacting your lender, please email us at ask@nevadatreasurer.gov.
Institution
COVID Assistance
Phone
Website
Alderus Mortgage
Offering 90-day forbearance, fee waivers, and flexible
payment options for members who contact the
company.
(702) 255-5783
Ally Bank
Existing mortgage customers will be allowed to defer
payment for up to 120 days (No late fees will be
charged; interest will accrue).
(866) 401-4742
Alterra Home Loans
(Panorama Mortgage Group)
Offering 90-day forbearance, fee waivers, and flexible
payment options for members who contact the
company.
(855) 766-4059
AmeriFirst Home Mortgage
Offering a variety of relief options for borrowers
impacted by COVID-19 including: 90-day forbearance,
loan modification, repayment plans, and natural
(844) 814-7780
disaster mortgage relief.
Amerihome
Encouraging customers who may be impacted or need
assistance to reach out as soon as possible.
(888) 469-0810
Bank of America
Offering 30-day forbearance, fee waivers, payment
deferrals and other expanded assistance for mortgage
customers who contact the company.
(866) 466-0979
Bank of the West
Offering 90-day forbearance, fee waivers, payment
deferrals and other expanded assistance for mortgage
customers who contact the company.
(800) 545-8180
Bayview
Offering a forbearance plan for customers impacted by
COVID-19. The company will offer several options to
assist mortgage payments once the Forbearance Plan
has ended, including: a reinstatement payment,
repayment plan, or a modification.
(800) 457-5105
Boulder Dam Credit Union
Encouraging members who may be impacted or need
assistance to reach out as soon as possible.
(702) 293-7777
Caliber Home Loans
Offering 90-day forbearance, fee waivers, and negative
credit reporting for customers who contact the
company.
(800) 401-6587
Carrington Mortgage
Encouraging customers who may be impacted or need
assistance to reach out as soon as possible.
(800) 561-4567
Cenlar
Encouraging customers who may be impacted or need
assistance to reach out as soon as possible.
(800) 223-6527
Chase Home Lending
Customers who are struggling financially as a result of
COVID-19 are able to request 90-day payment
forbearance, with no related late fees and no negative
impact on their credit reports as a result of deferring
payment.
(800) 848-9380
Churchill County Federal
Credit Union
Offering 90-day forbearance, fee waivers, and flexible
payment options for members who contact the credit
union.
(775) 423-7444
Citi Bank
Offering 90-day forbearance, fee waivers, payment
deferrals and other expanded assistance for mortgage
customers who contact the company.
(866) 272-4749
Clark County Credit Union
Offering 90-day forbearance, fee waivers, and flexible
payment options for members who contact the credit
union.
(702) 228-2228
CMG Financial
Encouraging customers who may be impacted or need
assistance to reach out as soon as possible.
(866) 659-8989
https://www.cmgfi.com/about-us/contact
Credit Union 1
Encouraging customers who may be impacted or need
assistance to fill out a request for COVID-19 mortgage
assistance online.
(800) 252-6950
El Dorado Savings Bank
Offering temporary loan forbearance, loan
modifications, and payment restructuring for customers
who contact them.
(800) 222-8999
Elko Federal Credit Union
Offering 90-day forbearance, fee waivers, and flexible
payment options for members who contact the credit
union.
(775) 738-4083
Farm Bureau Bank, FSB
Encouraging members who may be impacted or need
assistance to reach out as soon as possible.
(800) 492-3276
Financial Horizons Credit
Union
Offering 90-day forbearance, fee waivers, and flexible
payment options for members who contact the credit
union.
(800) 778-1623
Freedom Mortgage
Offering 90 day forbearance, and will work with
customers after the forbearance period to pursue loan
modification or repayment options.
(855) 690-5900
Freemont Bank
Offering 90-day forbearance, fee waivers, and flexible
payment options for customers who contact the bank.
(866) 617-7293
Great Basin Federal Credit
Union
Members are eligible skip for a mortgage payment due
in March, April, May, or June 2020. Late fees will be
waived on March and April payments.
(775) 789-3115
Greater Nevada Credit Union
Encouraging members who may be impacted or need
assistance to reach out as soon as possible.
(800) 421-6674
Guaranteed Rate
Offering 90-day forbearance and loan modifications to
borrowers who reach out to the company.
(800) 263-4159
Guild Mortgage
Offering 90-day forbearance, with no late fees for
customers who contact them requesting assistance.
After the forbearance period, the company will work
with borrowers on repayment options.
(800) 365-4441
Home Point Financial
Offering 90-day forbearance, fee waivers, and negative
credit reporting for customers who contact the
company.
(800) 686-2404
Lakeview Loan Servicing
Encouraging customers who may be impacted or need
assistance to reach out as soon as possible.
(855) 294-8564
Loan Depot
Offering short-term loan assistance for customers
experiencing financial hardships.
(888) 983-3240
LoanCare
Offering 90 day forbearance, waiving late fees, and
delayed payments won't be reported to credit agencies.
(800) 509-0183
M&T Bank
Offering mortgage and home equity repayment
assistance to customers whose income has been
reduced due to COVID-19.
(800) 724-1633
Mann Mortgage
Offering 90 day forbearance, fee waivers, flexible
payment options for members who contact the
company.
(855) 692-0102
Midland Mortgage
Offering 90 day forbearance, no late fees, and delayed
payments won't be reported to credit agencies. If at the
end of the forbearance period a borrower is able to
make payments in lump sum, they'll work with him/her
on traditional mortgage assistance options such as a
loan modification or repayment plan.
(800) 552-3000
Money Source
Offering 90 day forbearance, fee waivers, and negative
credit reporting for customers who contact the
company.
(866) 867-0330
Mr. Cooper
Offering forbearance for at least 90 days, which can
extend up to 12 months. During the forbearance period
negative credit reporting and late fees are suspended.
The company is working with customers on an
individual basis to address a number of repayment
options. Homeowners are encouraged to sign into the
company's website to apply for the pandemic
forbearance plan.
(888) 480-2432
NBKC
Offering temporary forbearance, fee waivers, loan
modification, and other assistance to customers who
contact the company.
(866) 397-5370
Nevada State Bank
Offering 90-day forbearance, fee waivers, payment
deferrals and other expanded assistance for mortgage
customers who contact the company.
(888) 926-8250
New American Funding
Offering 90-day forbearance, fee waivers, and negative
credit reporting for customers who contact the
company.
(800) 893-5304
NewRez Mortgage
Offering 90-day forbearance, fee waivers, and negative
credit reporting for customers who contact the
company.
(888) 673-5521
Northpointe Bank
Offering loan forbearance, waiving late fees, and
delayed payments won't be reported to credit agencies.
(866) 347-8103
On Q Financial
Encouraging customers who may be impacted or need
assistance to reach out as soon as possible.
(866) 667-3279
One Nevada Credit Union
Offering 90-day forbearance, fee waivers, flexible
payment options for members who contact the credit
union.
(702) 382-4094
Pahranagat Valley FCU
Encouraging members who may be impacted or need
assistance to reach out as soon as possible.
(775) 725-3586
PHH
Offering 90 day forbearance, fee waivers, flexible
payment options for customers who contact the
company.
(800) 936-8705
Plaza Home Mortgage
Offering mortgage repayment assistance, loan
modifications, and other forbearance options to
borrowers who contact the company.
(888) 807-2620
Plus Credit Union
Offering 90-day forbearance, fee waivers, flexible
payment options for members who contact the credit
union.
(702) 871-4746
PNC Bank
Offering 90-day forbearance with no late fees for
customers who contact the company.
(800) 523-8654
Provident Funding
Encouraging customers who may be impacted or need
assistance to reach out as soon as possible.
(800) 696-8199
Quicken Loans (Rocket
Mortgage)
90-day forbearance to borrowers affected by COVID-19.
(800) 863-4332
Reno City Employees Federal
Credit Union
Offering 90-day forbearance, fee waivers, and flexible
payment options for members who contact the credit
union.
(775) 334-2038
Richmond American
Mortgage
Encouraging members who may be impacted or need
assistance to reach out as soon as possible.
(888) 500-7060
Roundpoint Mortgage
Offering temporary forbearance for customers who
contact the company.
(877) 426-8805
Rushmore Loan Management
Services
Encouraging customers who may be impacted or need
assistance to reach out as soon as possible.
(888) 504-7300
Sierra Pacific Credit Union
Members are eligible skip a mortgage payment if they
are financially by COVID-19 shutdowns or illness.
Interest will still accrue, and some loans may lose GAP
coverage depending on the insurance provider's policy.
(775) 857-2424
Silver State Schools Credit
Union
Offering 90-day forbearance, fee waivers, and flexible
payment options for members who contact the credit
union.
(800) 357-9654
SimpliFi Mortgage
Offering 90-day forbearance, fee waivers, and flexible
payment options for members who contact the
company.
(702) 847-7477
South Wind Financial, Inc.
Offering 90-day forbearance, fee waivers, and flexible
payment options for members who contact the
company.
(702) 876-3600
SPS (Select Portfolio
Servicing, Inc.)
Encouraging customers who may be impacted or need
assistance to reach out as soon as possible.
(888) 818-6032
State Farm Bank
Encouraging customers who may be impacted or need
assistance to reach out as soon as possible.
(877) 734-2265
US Bank
Offering 90-day forbearance, fee waivers, payment
deferrals and other expanded assistance for mortgage
customers who contact the company.
888-287-7817
USAA Federal Savings Bank
Offering mortgage payment assistance plans for
members who are facing financial difficulty as a result
of the COVID-19 pandemic. Members are encouraged
to reach out to the bank as soon as possible to discuss
their options.
(855) 531-8722
Vanderbilt Mortgage
Encouraging customers who may be impacted or need
assistance to reach out as soon as possible.
(800) 970-7250
Village Capital
Encouraging customers who may be impacted or need
assistance to reach out as soon as possible.
(800) 919-0068
Wells Fargo
Offering 90-day forbearance, fee waivers, payment
deferrals and other expanded assistance for mortgage
customers who contact the company.
(800) 219-9739
WestStar Credit Union
Offering loan deferrals, skipped payments, fee
reductions and waivers and other options for those who
are in need.
(800) 729-9328