1
Employee Learning and Development CISCO 7945G Quick Reference
Guide
August 2013
CISCO IP Phone 7945G Quick Reference Guide
Features and Functions
FEATURE
FUNCTION
1. Line buttons
Provide access to primary and any
secondary phone lines.
2. Foot stand button
Allows you to adjust the phone base angle.
3. Display button
Awakens the phone screen from sleep
mode.
No color - Ready for input
Green steady – Sleep mode
4. Messages button
Auto-dials your voice message service.
5. Directories button
Open/closes the Directories menu. Use it to
access call logs and directories.
6. Help button
Activates the Help menu.
7. Settings button
Opens/closes the Settings menu. Use it to
change phone screen and ring settings.
8. Services button
Open/closes the Settings menu. Use it to
change phone screen and ring settings.
9. Volume button
Controls the handset, headset, and
speakerphone volume (off-hook) and the
ringer volume (on-hook).
10. Speaker button
Toggles the speakerphone on or off. When
the speakerphone is on, the button is lit.
11. Mute button
Toggles the microphone on or off. When
the microphone is muted, the button is lit.
12. Headset button
Toggles the headset on or off. When the
headset is on, the button is lit.
13. 4-way Navigation
pad and Select
button
Allows you to scroll through menus and
highlight items. Use the Select button to
select an item that is highlighted on the
screen.
14. Keypad
Allows you to dial phone numbers, enter
letters, and choose menu items.
15. Softkey buttons
Each activates a softkey option (displayed
on your phone screen).
16. Handset light
strip
Indicates an incoming call or new voice
message.
17. Phone screen
Displays phone features.
Voicemail
Setting Up Your Voice Mailbox
The first time you access voicemail you will be asked to enroll your
mailbox. Pre-recorded prompts will guide you through the process,
which includes recording your name, recording a greeting, and
changing your temporary PIN - 12345. Creating a new minimum 4-
digit PIN is mandatory.
Note: Do not hang up until you receive the system prompt: “You
have finished enrollment.”
Accessing Voicemail
From Your Phone
1. Press the MESSAGES button.
2. Enter your four (4) digit mailbox I.D. (your extension number)
followed by the # key when prompted.
Press 1 to listen to new messages.
Press 2 to send a message.
Press 3 to review old messages
Press 4 to access Setup options.
From Offsite
1. Dial (303) 860-4295.
2. When voicemail answers, press the * key.
3. Enter your 4-digit mailbox ID number followed by the # key.
4. Enter your PIN followed by the # key.
WHILE LISTENING TO
A MESSAGE
AFTER LISTENING TO A
MESSAGE
To:
To:
Press:
Restart message
Replay
1
Save
Save
2
Delete
Delete
3
Slower playback
Reply to an internal user
4
Change volume
Forward message
5
Fast playback
Save the message as
New
6
Rewind message
Rewind message
7
Pause/Resume
Play message properties
9
Fast-forward
Cancel playing message
*
Skip message
Skip, save as is
Changing Voicemail Options
Use the following procedures to change the setup of your voicemail
after you have completed initial enrollment.
Re-recording Your Greeting
1. Access your mailbox.
2. Press 4 for setup options.
CISCO IP Phone 7945G Quick Reference Guide
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Employee Learning and Development CISCO 7945G Quick Reference
Guide
August 2013
3. Press 1 for Greetings, and to change Greetings.
Re-recording Your Name
1. Access your mailbox.
2. Press 4 for setup options.
3. Press 3 for personal settings.
4. Press 2 to change name.
Changing Your PIN/Password
1. Access your mailbox.
2. Press 4 for setup options.
3. Press 3 for personal settings.
4. Press 1 to change PIN.
Using Your Phone
Answering a Call
1. Lift handset, or press ANSWER softkey, or press SPEAKER
button, or press HEADSET button to answer primary line.
2. Press ringing session button to answer incoming call on another
session button (first call is automatically put on hold).
Placing a Call
Use any of the following methods:
1. Lift the handset and dial the number.
2. Dial the number with the phone on hook. Then, lift the handset
or press the DIAL softkey.
3. Press the button for the line you want to use.
4. Press the SPEAKER button; OR
5. Press the NEWCALL softkey; OR
6. Press the HEADSET button; OR
7. Press the REDIAL softkey.
8. Internal calls at Grant Street: Dial the 4-digit extension.
9. External calls (off-site)-Dial 9+1+10-digit telephone number.
10. To reach Emergency service, dial 911 or 9 + 911.
Transferring an Active Call
1. Press the TRANSFER softkey to place the current call on hold.
2. Dial the number/extension to which you want to transfer the call.
3. Then, either press the TRANSFER softkey to complete the
transfer or wait for the called party to answer so you may
announce the call while the original call stays on hold, then
press the TRANSFER softkey.
4. If the party refuses the call, press the RESUME softkey to return
to the original call.
Starting a Conference Call
To establish a conference call with up to a maximum of 6 parties
(yourself and up to five others):
1. While on a call, press the MORE softkey, then the CONFRN
softkey, putting the first call on hold and giving you a new line to
make a second call.
2. Dial the number/extension of the third party to add to the call.
3. When the third party answers, press the CONFRN softkey again
to add this party to the conference.
TIP: When the call originator hangs up, no additional parties can be
added. Additional parties can be added to the conference by
repeating the above steps.
Forwarding All Calls
1. Press the CFWDALL softkey. You should hear a beep.
2. Enter the internal extension to which you want to forward all of
your calls.
3. Press the pound key (#) or the ENDCALL softkey. The phone
display will be updated to show that the phone is forwarded.
4. To cancel call forwarding, press the CFWDALL softkey.
To forward to voice mail:
Press the CFWDALL button and then the MESSAGES button. Calls
will go directly to voice mail.
Answering a Second Call
If you are on a call when a second call comes in, you will hear a call-
waiting tone or see a flashing indicator light on the handset rest,
depending upon the configuration of your phone.
To answer the new call on the same line:
1. Use the NAVIGATION button to select the call.
2. Press the ANSWER softkey to answer the call. The first call will
automatically be put on hold.
To return to the original call:
1. Use the NAVIGATION button to reselect the call.
2. Press the RESUME softkey to reconnect to the call.
For calls on a separate Line:
Press the LINE button for the incoming call. The call on the other
line will automatically be put on hold.
Putting a Call on Hold
To place a call on hold while on the call:
Press the HOLD softkey.
To retrieve a held call:
Press the RESUME softkey.
If multiple calls are on hold, use the NAVIGATION button to select
the desired call before you press RESUME.
TIP: If you have multiple lines and want to see caller ID for a holding
call, press the “?” button followed by the appropriate Line button.
Call Pickup (if assigned to a pickup group)
1. If you are assigned to a call pickup group, when a phone rings
at an extension in your pickup group:
2. Pick up the handset.
3. Press the MORE key.
4. Press the PICKUP softkey.
CISCO IP Phone 7945G Quick Reference Guide
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Employee Learning and Development CISCO 7945G Quick Reference
Guide
August 2013
5. The call to be picked up will begin to ring on your phone.
6. Press the ANSWER key and you will be connected.