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ISA Certied Arborist Utility Specialist® Application Guide
organization’s exam deadline date, or is beyond the 90-day
authorization period, or the candidate fails to schedule an
exam within the 90-day authorization period, the candidate
will be considered a no-show and all exam fees will be
forfeited. If the scheduled date that was missed was your free
retake, your free retake will be forfeited.
If you need to reschedule an exam date within your current
90-day authorization period with the computer-based testing
vendor, you may do so by contacting Pearson VUE via phone
or through the Pearson VUE website. If rescheduling during
the weekend, you must do so directly through the website.
Requests must be received no later than one business day prior
to the scheduled exam date. If contact is less than one business
day, you will be considered a no-show and all exam fees will be
forfeited. Registrations are not transferrable to another person.
Failure to Attend Examination or Schedule within a 90-Day
Authorization Period
No refunds or discounts will be issued if you do not attend
or complete the examination. ere are no exceptions. If you
do not reschedule your appointment or request an additional
90-day authorization period, and you do not show up to take
the exam at your scheduled time and location, you will be
considered a no-show and the exam surrendered, as well as
any exam fees and/or computer-based administrative fees
associated with the exam you missed. If this happens, you will
have to re-enroll along with paying the required retake fees
and, if elected, the computer-based administrative fee of $125
USD.
You will have only one year from the rst scheduled exam date
to retake the exam at the retake fee of $75 USD or utilize your
free retake. Once you have exceeded the one year, you will be
required to pay the full exam fee, along with the $125 USD
computer-based administrative fee if you elected the computer-
based option.
ISA Reserves the Right to Cancel a Paper-Based Exam
ISA reserves the right to cancel any paper-based examination
event that does not meet the minimum enrollment requirement
or for other reasons. If your paper-based exam is cancelled by
ISA, you will be notied by email and your enrollment will be
moved to pending status. You may elect to have your pending
exam enrollment status moved to any other paper-based
examination event available for no charge or you may request to
enroll in a computer-based exam by paying the computer-based
administrative fee. While your registration is in a pending status
you will not be able to enroll for another examination. Please
contact our team at isa@isa-arbor.com to request a change for an
available examination location and date.
What Is the Format of the ISA Certied
Arborist Utility Specialist® Exam?
e examination is made up of 115 multiple-choice questions.
Each question has four possible answers listed, only one of which
is correct. You will have two hours (120 minutes) to complete the
written exam. You must pass the exam to obtain the certication.
Pretesting of Exam Questions
Within the written exam, there will be 15 new questions
that have not been used on previous exams. Responses to
these questions are not used in determining individual exam
scores. ese 15 questions are not identied and are scattered
throughout the exam so that candidates will answer them with
the same care as the questions that make up the scored portion
of the exam. is methodology assures candidates that their
scores are the result of sound measurement practices and that
scored questions reect current practice.
How Should I Prepare for the Exam?
ISA’s Utility Specialist Certication Study Guide is intended to
serve as a recommended program of study. Additional references
are as follows:
• ACRT Line Clearance Manual from ACRT Inc.
(www.acrtinc.com)
• ANSI A300 Standard for Tree Care Operations (Part 1) –
Pruning
• ANSI A300 Standard for Tree Care Operations (Part 7) –
Integrated Vegetation Management a. Electric Utility Rights-
of-way.
• ISA, 2008. Best Management Practices: Tree Pruning.
• ISA, 2004. Best Management Practices: Utility Pruning of
Trees.
• ISA, 2010. Trenching and Tunneling: A Video Guide DVD
and Workbook.
• ISA, 2010. Utility Pruning: A Video Guide DVD and
Workbook.
• ISA, 2011. Recognizing Tree Risks and Avoiding Tree &
Utility Conicts (Consumer Information Brochures).
• ISA, 2017. ANSI Z133 Standard for Arboricultural
Operations – Safety Requirements.
• OSHA Regulations 1910.268, 1910.269, 1910.331-1910.335
(United States Department of Labor)
Note: e Utility Specialist Certication Study Guide,
published by ISA, should NOT be considered the sole source
of information for the certication examination. e Utility
Specialist Certication Study Guide and the ISA Certied
Arborist Utility Specialist® exam are written by separate entities.
e exam tests a body of knowledge rather than knowledge
obtained solely from a specic resource.
The publications referenced above can be purchased from
ISA in the ISA web store, by calling +1.678.367.0981, or
by emailing isa@isa-arbor.com. You may also purchase
these resources through your local ISA chapter or associate
organization. The ACRT manual and OSHA regulations are
NOT available from ISA.
What Are the Onsite Rules and Conduct
Expectations During the Exam?
Admission
• Arrive at the testing site 30 minutes before the start
time of the exam and have your identity conrmed by
providing two forms of valid identication—a valid photo