Family Case Manager
Job Objective
This organized, compassionate, and motivated person will quickly transition families from homelessness
to permanent self-sufficiency. The CM will assist families in obtaining outcomes such as securing
employment, increasing earning potential, securing/maintaining housing, and securing a
trade/certificate with the focus being on making the necessary changes to achieve long-term success.
Responsibilities:
• Lead the intake process for all potential families: conduct intake interviews including talking
with referral source(s)/partners; conduct orientation for new families moving into the shelter
program, initiating background check.
• Communicate with the lead volunteer coordinator and host coordinators to ensure hosting
congregations have necessary family information (work schedule, food allergies, etc.).
• Assist with job applications and interview preparation; budgeting/financial coaching; getting
families connected to necessary resources (daycare, counseling, educational programs, etc.);
• Work with other agencies to deliver resources, referrals and workshops as needed related to
employment, financial literacy and budgeting, housing plans, and educational planning.
• Develop relationships with partner organizations and maintain database of resource for families.
• Serve as an advocate for families with community service agencies.
• Provide crisis support to families and volunteers as needed.
• Conduct weekly individual meetings with network families (minimum) and monthly meetings
with graduates. Potential to conduct home visits with outreach families and communicate in a
way that is mutually convenient.
• Caseload includes 3-4 families in network and est. 15-25 graduate and outreach program
families at any given time.
• Additional family support responsibilities as needed.
Administrative Responsibilities:
• Work with /supervise volunteers as needed.
• Document all case management activities.
• Track services provided (furniture, financial assistance, gas cards, etc.).
• Responsible for collecting and managing data, accurately and efficiently.
• Keep case file records for every family, meeting program, funder and family needs.
Additional Responsibilities:
• Must have valid driver’s license and willingness to use personal vehicle to support organization
as needed.
• Must be able to pass a federal background check.
• Some lifting of materials/donations, organizing and inventory responsibilities.
• Assistance at fundraisers and special events as needed.
• Hold a chair on the Board of Trustee’s Care and Concern Committee
• Follows and completes other jobs as assigned by the Executive Director. Every employee at FPLH
has what we call a 10% other duties job. We do our best to share the workload and do
everything with a team approach.
Education, Experience and Skills
• The successful candidate is enthusiastic and can display good judgment, take initiative, and help
families achieve outcomes. Must have a can-do, figure-it-out attitude.
• HS Diploma required, four-year degree (BSW, psychology, or related degree) desired.
• Minimum 3 years’ experience in direct service related to employment placement,
housing/shelter, and/or family services preferred.
• Expected case management skills include trauma-informed care and a strength-based approach.
• Must be detail oriented, execute projects in a fast-paced, often pressured environment; able to
prioritize, self-manage, work independently and use good judgment at all times.
• Must possess a positive attitude, modeling this for families we serve.
• Must be proficient in computer programs and demonstrated record of tracking outcomes,
recording case notes.
• Ability to jump in and perform other duties that may be outside your job description (answer
phones, greet guests, manage supplies, cleaning, etc.)
• Comfortable working with various constituents: guests we serve, community organizations, faith
community volunteers, corporate and foundation partners, etc.
Salary and Benefits
• Position starts at 20 hours a week with the ability to advance into a full-time position.
• Occasional evening or weekend commitment to support fundraisers and events is required.
• Salary starting at $22/hour, dependent on experience. End of year bonuses are dependent on
performance and budget.
• Mileage reimbursement for work-related car travel.
• Flexible scheduling, generous PTO, educational reimbursement, office-based wellness center,
mental health support, leadership development, and advancement opportunities.
Work Environment & Managing Success:
• The Case Manager reports to the Director of Case Management.
• Occasional lifting of materials up to 25 pounds is necessary.
• Family Promise is comprised of a small staff and a large pool of volunteers.
• This position’s success is measured by the outcomes of the families: rate to permanent housing
(80%), retaining housing (80%), stability in housing, transportation, employment, relationships.
and maintaining a caseload of about 20-30 families.
Application Instructions
Interested applicants should email resume, cover letter and statement of availability to
[email protected]. Please include the job title in your subject line.
